Child Item

Site Totals

61209 Questions Answered 267 Categories

Very bad signal next to Verizon transmitter !

I don’t know if Verizon Customer Service / techs can help with this one!

I have a Galaxy S4 and have very little service strength if any ! at work and around the work area inside and outside! I work in a hospital (zip 60007 – Elk Grove Village IL) we have a Verizon booster /transmitter on the roof of the building and in sight of it outside! I have asked many of the workers and visitors if they have the same problem. There response was yes they have this problem here has well. All other networks have a strong signal and connectivity inside and outside of the building. It is that bad I cannot even make calls at times due to no signal message…not even 911!

We have just installed a Distributed Antenna System (DAS) within the hospital and Verizon has not participated in the scheme!! Myself and family all work here and would like Verizon to check out the area for this problem and try to rectify it. It’s not just me it is ALL Verizon phones that this happens too. Maybe Verizon can be included in the DAS ?? this is very poor from the ‘best cell phone service provider’ I would like to stay with Verizon and will be changing to another provider if this cannot be corrected. Yes we have tried every trick in the book regarding removing sim card.. Reboot, check airplane mode on/off etc. etc.

Please help !!

Thanks

Comments

tbo27

Sounds like vzw has invested to try and makes signal better but just like any other wireless provider can't guarantee such svc inside

You do have the landlines thank goodness

Verizon_Support

Hotdog12, making sure you have signal you can rely on is very important. Let's make sure all that can be done, is done. By chance, have you had an opportunity to reach out to tech support, and set up a ticket for the hospital? Give them a call at 1-800-922-0204, as our service engineers may be able to work with the needed staff members, or local contact person to help discuss what needs to be done to help improve service within the hospital

NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

hotdog12

Thanks for a quick response, I (and all Verizon uses) just find it hard to believe we are next to a transmitter and have the worst service possible! I will call the number and place a report. I move around the hospital (inside and outside) and sometimes people try and call me and it goes to v Mail and i am not able to retrieve it until i get a signal !! some hours later ...frustrating but i know unless you know about the problem you cant do anything about it.

thanks again.

hotdog12

Yes i understand but even when i stand outside there is no svc!! it must be a dead spot (next to the transmitter??) fingers crossed they will try and fix it. so far i have been very happy with Verizon and been with them for many years. :smileyhappy:

Dizzy52

I have been in the same home for 11.5 years. I have been with Verizon for 15 years. In the last 3 months, my signal has died in my home area. After 10 hours on hold, and numerous phone calls, I have been told that my cell tower has had something happen to it, whatever it was, and my area is now a limited area coverage. BTW, I'm not it outer Mangolia, I'm in Phoenix, AZ, the 5th largest city in the US.

So, the brain trust at Verizon has suggested that to fix their problem, I can either buy a network extender, or they gave me the OK to leave Verizon.

And this was after months of struggling to get to anyone that had any authority to do anything. He offered the product at a discount to me, and kept telling me what a good deal I would get. Let's see, I pay YOU to supply me a network to use, YOU can't do that, so to fix it I need a $250 product, so I have to buy that.

True to Verizon's form that their internal employee edict is to NEVER, EVER, EVER, offer a customer any money back, and if they have to leave us, well, they have to leave us. Even if, let's say, the customer NEVER, EVER, missed a payment, nor sent it in late, or brought back crappy phones, or ever actually asked the company for anything in the 15 years being a loyal consumer. "Here, let me spit in your face for being such a good customer, thank you" is all I hear from this monopoly.

Anyone considering joining Verizon new, should realize that at any time, they can discontinue to provide you what they are charging you for, and you can't do a damn thing about it.

hotdog12

Thanks again just spoke to Joe at tech support and he has raised a ticket and will keep me informed of the outcome ... we shall see!! TBC ...

hotdog12

Thanks for the info.. this is affecting a lot of people inc Dr.s and patients .. they seem to be listening and have raised a urgent ticket... we shall see

Dizzy52

I've had 3 tickets now...hope you get better service than me from the people and the signal. These people are like robots..."I understand your frustration....' and then don't do anything to help you. Sorry, I'm pretty fed up with their total and complete lack of customer service.

hotdog12

will keep all of you up to date has the plot unwinds !!

Child Item