When Verizon would announce the support to Samsung Pay?
As soon as they make the decision whether or not they will do so.:smileyhappy:
If Verizon decided not to support Samsung Pay, I will move my profile (6 phones) to another carrier, probably Sprint. I am fed up with Verizon working against Samsung products.
OK.
You will start using Samsun Pay and then you will change devices to an LG or Apple and you won't be able to use Samsung Pay any longer so then you'll blame Verizon.
Use Google Wallet. It uses your Gmail address to sign in and then you won't have to worry about losing information across manufacturers.
Why everyone wants to go with all of these specific applications is beyond me.
And it's only compatible with select cards? What is it a rebranding of SoftCard?
Google Wallet works with any card.
Verizon should not impose the Company's own preferences onto their customers, such as blocking Samsung Pay. Google Wallet never worked on my Note 3 since it was blocked by Verizon, as well. Samsung Pay approach is different than Google Wallet, Apple Pay, or the newly anticipated Android Pay. With do respect to everyone's choice, Verizon should not dictate what payment service I need to use. I am planning to upgrade to Note 5 (no other thoughts to other phones), and expect to use Samsung Pay out of the box. If Verizon will not support Samsung Pay, then it is time to move to another carrier who supports this service. Verizon is always the last vendor to send Samsung Galaxy OTA updates. Usually it takes Verizon over 5 months to push the updates to Samsung Galaxy phones. I have Galaxy Gear S smartwatch (awesome device) , and opened a technical ticket with Verizon six months ago, which was never been resolved and fell into the cracks.
AAM63
We would never want to see you leave, and at the same time can relate to how convenient pay/wallet applications are.
What happens when you do try to use Google Wallet? http://bit.ly/1TTYwpo
KatiM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon Wireless Customer Support, Hi KaitM_VZW,
Unfortunately I have tried Google Wallet. The NFC requirement of the application is the current problem. Any solution that is NFC only at this time is hampered by the lack of support with retailers. Even retailers that clain to be familiar with Google Wallet and Apple Pay (McDonalds) do not know how to handle the software. I was at a McDonalds that had stickers all over their windows that claimed they supported both Apple Pay and Google Wallet in their drive thru. The manager and 2 other associates they had try to get it to work were not able to. With limited support from retailers there needs to be a better solution. Much of the time the issue is that the NFC terminals are not setup right even if retailers have purchased them. That problem is alleviated with Samsung Pay. Hopefully the evaluation period will be completed soon.
The business still has to know how to process and accept Samsung Pay. If they cannot figure out how to tap to pay, why would they be able to figure out swipe to pay?
Why Verizon imposes its own software and blocks some of standard Android or Samsung Pay services, while Verizon does not do any changes to iPhone? I have four Samsung Galaxy and two iPhone devices, and noticed huge different and bias in Verizon support between iPhone and Samsung Galaxy devices. Is that a fair business practice? Verizon service and support should be fair and non-biased to any smartphone company! I don't see that. Regarding using Google Wallet, it never worked on my phone and it is cumbersome to use. I look forward to upgrade Note 3 to Note 5 next month (no other phones or options in thoughts) in order to use Samsung Pay service. I already have Samsung Galaxy S6 Edge and look forward to use Samsung Pay as well. In addition, to upgrading to Samsung Gear S2 for the same purpose. If Samsung Pay service is blocked by Verizon, will move to another carrier.
I have never had an issue using Google Wallet. If the place doesn't have tap to pay machines then no tap to pay app will work. I use it at McDonald's, Walgreens, vending machines and pretty much anywhere I can. At first it was SoftCard now it's Google Wallet. You can use what you want but don't blame Verizon when you have issues transferring your accounts from a Samsung device to a non-Samsung device.
You do not understand the difference between Samsung Pay and Google Wallet. Take a minute to google "Samsung Pay vs Android Pay" (formerly Google Wallet). We don't just want it because it is Samsung. We want it because Samsung Pay can be accepted at about 90% of retailers because of Loop Pay's MST. Android Pay and Apple Pay can only be accepted at less than 10% of retailers.
I bought my Galaxy S6 Edge specifically because of Samsung Pay. I am moving all three of my lines to T-Mobile regardless of what "decision" Verizon makes. If I had realized Verizon was going to do this again, I would have left them before I signed up for the Edge plan and bought two new phones on it. But with the difference between restricting Apple and restricting Samsung/Android phones I think is because Apple won't let them get away with that stuff. I am surprised that Samsung has let them get away with this, because not having Verizon, support will lose a big chunk of Samsung Pay potential US business.
But I should have learned my lesson one of the last several times they blocked services/apps for their own personal profit. :smileysad: When I heard about Verizon deciding if they are going to support it, I remembered all of the previous services they blocked me from or stripped from me (Google Wallet, unlimited data, mobile hotspot/tethering, Google Voice, etc.). I am willing to bet almost anything that Verizon won't allow Samsung Pay until they figure out how they can charge customers a monthly fee to use it or their own shotty version of it.
And I understand why Verizon does it. If I ran the biggest company, I too would charge suckers for services they could go anywhere else to get for free. I hope the profits they got from those services they blocked were more than the business they lost from it. I am moving to T-Mobile because they will buy me out of the Edge Plan that I just signed up for a few months ago... smh. I should have done this a long time ago. I need actual wireless freedom. They may have friendly customer service (not the in-store) and a great coverage map but none of that is important if I can't use the features I bought the phone for. I will never switch back to Verizon.
The fact that google wallet is finally in the works years later is great. This does not address the issue of verizon not supporting Samsung Pay. We don't need you to decide what services we can and can't use. It has nothing to do with you.
I have had Verizon for quite a while now, but this idea that they should control what services are available to the customer when the phone they sold us had the selling point of this function is ridiculous. The samsung pay function was one of the reasons I went with the S6 edge. i will seriously be looking at another carrier for all the phones on my plan if this is not made available.
Google Wallet has been around since the Galaxy Nexus. Google Wallet is now a peer to peer transfer service. Android Pay is the new service.
Verizon never advertised Samsung Pay as compatible.
I don't think everybody in this thread is understanding the difference between Samsung Pay and Google Wallet(Android Pay). Google wallet uses NFC only to make the payments. Samsung Pay uses Magnetic Stripe Mirroring. So anywhere that you can use a debit/credit card (anywhere with a magnetic stripe reader) you can use samsung pay. There is no need for the retailer to do any changes to their hardware or payment acceptance procedures. They will simply see it the exact same way as they see a credit/debit card depending on which card you have selected as your default.
We know the difference, and have for a long time now.
Also, don't forget, when paying by credit, some retailers ask for ID, so...so much for that saved step in the checkout process.
I've had a lady question me when I used it. I had to take out my ID and my card I had set up as default. Spent 10 minutes explaining to her. She thought I was hacking the terminal.
Yes I use Samsung Pay beta. Yes I have a Note 5 for 2 of the 4 major carriers. I see this happening more than a handful of times. I just pulled it out to test it here and there. I don't see a large adoption rate even for Samsung Pay.
The only reason to ask for ID is for the retailers verify ID in place of a signature verification when the card is not signed. You have bio-metrically verified your ID on the device. What would they compare the ID to if they asked for it? The image on your phone screen? I agree it may be an education issue for some retailers that previously have required ID in the past but they will adapt and learn the more interaction they have with the devices. The card number that was used for the purchase is not the card number sent to their terminal so showing that wouldn't be helpful unless we are trying to educate them.
I do not see Samsung Pay as an option to get rid of my wallet. I see it as an option to be a more convenient method of payment than to try and fish my wallet out of my back pocket when I am sitting on it in a drive through at retailers that claim they support Apple Pay and Android Pay (stickers on the drive thru window) but they don't have their NFC readers enabled. My phone is already out of my phone clip and in my wireless charging vehicle mount and easily accessible. This is just an example of where it can be useful and far more useful than NFC (Apple Pay and Android Pay, etc), others are available.
All of this non-verifiable fingerprint-payment and swiping is reason for concern as it pertains to fraud and the liability of the business that accepts it.
I love mobile payments, whether they be NFC or MST. I do prefer the MST option that LoopPay (Samsung Pay) has given me. I've tried NFC payments and find I am limited on where I can use it and also, the requirement of a cellular signal for it to work. Where I live, the signal is not strong enough in parts of the city and especially inside a retail store, so even if they do accept NFC payments, without the signal it does not work.
I've been using LoopPay for months and have to say it is wonderful.; There are only a couple of places I can't use it (ATM machines, gas stations and anywhere you have to insert a card). This would be the same for NFC unless the retailer has special equipment. I admit it is cool to walk up to an NFC Coke machine and just tap my phone and get a drink. I digress. When I use my LoopPay card, most people look at me and wonder what just happened. It is great. The places I use it at regularly love it.
So, when I heard that Samsung Pay would be on the Samsung S6 Edge later this year I purchased that phone. Now to find out that Verizon may not allow it, while the other carriers will, is quite a letdown. I doubt I change carriers because of this since I can still use my LoopPay fob, however it will sway my decision in the future when shopping around for a new carrier.
I was also very excited to hear the new Galaxy Gear S2 wearable would allow Samsung Pay. Is this true? If so I will purchase that, but if Verizon won't allow Samsung Pay, then I will not.
In short, all mobile payments are wonderful and freeing. NFC at this time does not work well for me, but I'm sure it is perfectly fine for others. MST is my choice since I use it now, it just works well and it doesn't depend on a phone signal. The forecast for mobile payments in the next 1-2 years is huge and hopefully standards are created and carriers will allow their customers to use what they want.
Yes please. Allow us to choose. Samsung Pay will work with magnetic readers out of the gate, which will make it extremely accessible to pay at most all retialers. Verizon, please provide us with this support for our Samsung S6 devices.
It would be better if you switch out to other carrier.. I forgot when my Note 2 was the only note 2 that did not have the function to edit the list of apps for the multi windows for a long time. I swear, as soon as my contract with VZW ends, I will switch out to other carrier. One of the BIG REASONS to get GS6 edge for me was samsung pay, because it supports MST and NFC...if i were to just go for Google wallet, which is NFC only, i would have got the phone that is cheaper or free not the phone that costs $350.
Samsung pay was one of the contributing factors when I bought the gs6. I want that feature. You black listed Google wallet when I really wanted it back in the day and had to root to do so until you finally came to your "senses" and made it available. Don't delay. Say yes to Samsung pay and put this to rest. Been a Verizon customer for over 10 years and have a family plan so you've been making hand over fist of cash from me. Give us what we deserve.
P.s. Just created my vw community screen name just for this.
yeah and unfortunately Samsung pay won't work if KNOX trips on you phone so until a good rooting solution comes around we're at Verizon's mercy
Do any of your cards have a chip in them? If so, you cannot use S Pay anyway since the terminal will demand the physical card to read the chip.
You really haven't been to the site yet have you...
"Most if not all EMV terminals also include a standard mag stripe reader (MSR). Because of that, any standard mag stripe card that is loaded into a LoopPay device can be transmitted, read and processed through that standard reader. Consumers can also store their chip cards in LoopPay devices today and use them at any terminal with an MSR where EMV is not active. EMV card track data contains service code 201 which prevents those cards from being read by the standard mag stripe reader when an EMV reader is present and active. So chip cards cannot be transmitted to the MSR on an EMV terminal. At some point, issuers may issue to LoopPay users dynamic cards with service code 101 to make these cards work at any terminal (EMV or mag stripe only terminals)."
Quoth the rcschnoor :
soapinmouth wrote: This is only true if your card requires it. If you have a card without a chip, what are they going to do, not sell it to you? No, not if your card requires it but if your card has the chip AND the terminal reads the chip it will require the physical card UNLESS it also accepts contactless payment. If your card has the chip AND the terminal reads chips it WILL NOT accept a magnetic swipe, though, from that chipped card. A card without a chip does not fall into this category because, well, it does not have a chip. Problem is, I don't get to choose whether or not my card has a chip. My card issuer gets to decide that, and it is unlikely I will EVER receive another card WITHOUT a chip as my current cards reach their expiration date(s). In fact, I have already received some cards BEFORE the expiration date on my current cards simply to give me a card with a chip in it.
soapinmouth wrote: This is only true if your card requires it. If you have a card without a chip, what are they going to do, not sell it to you?
soapinmouth wrote:
This is only true if your card requires it. If you have a card without a chip, what are they going to do, not sell it to you?
No, not if your card requires it but if your card has the chip AND the terminal reads the chip it will require the physical card UNLESS it also accepts contactless payment.
If your card has the chip AND the terminal reads chips it WILL NOT accept a magnetic swipe, though, from that chipped card. A card without a chip does not fall into this category because, well, it does not have a chip.
Problem is, I don't get to choose whether or not my card has a chip. My card issuer gets to decide that, and it is unlikely I will EVER receive another card WITHOUT a chip as my current cards reach their expiration date(s). In fact, I have already received some cards BEFORE the expiration date on my current cards simply to give me a card with a chip in it.
The pertinent word(s) being "may issue". Whether or not they do so has not yet been determined and "may" have something to do with fraudulent activity with non-chipped cards.
In another matter, at some point Verizon "may" accept Samsung Pay.
I have the Samsung Galaxy S6 Edge and have been using LoopPay (bought by Samsung and renamed Samsung Pay). I was excited to hear and have been waiting for Samsung Pay to work from my phone. As it sounds, it may be a while.
I was also excited about the new Samsung Gear S2 wearable as it too was supposed to incorporate Samsung Pay. Well, if Verizon is not going to allow it on the phone, I doubt I'll be seeing it on the wearable. So, I guess I won't be buying the wearable. I'm saving money already!
I have tweeted once to Verizon and got a response about using google pay
I tweeted this morning and haven't heard back.
I have mentioned my piece on another thread but I'm also gonna say it again.
Please Verizon, please don't abandon your thousand customer count just because you're unwilling to support Samsung Pay. I seriously don't understand the issue. Lets do some examples shall we?
Okay I have a sensitive document on my Verizon Galaxy S6 Edge phone......omgosh someone stole my phone, am I gonna blame and sue Verizon because someone got that sensitive document? (probably not)
Okay I have Google Wallet where I have $100 dollars in my Google Account as well as my Credit Card data....omgosh my phone got stolen, am I gonna sue Google and Verizon because someone got a hold of my money and my credit card information? Again probably not.
Samsung Pay is coming to the US on September 28, it allows us to store our Credit Card Data and even with the swipe up button and or our thumbprint which yes can be hacked...someone uses our phone to make purchases and its on the Verizon network..........will customers sue and blame Verizon because SamsungPay is on there? Oh come on, seriously? Why would anyone go that low for our mistake anyways?
This should be a no brainer! Samsung is a big company, LoopPay is a big company...people needs to research them BTW, and Verizon is a big company.......combine the three and what do you get?
Kudos to Verizon for supporting it
Kudos to Samsung for allowing us to store our Wallet
Kudos to LoopPay for also making this happen
Its a win win situation here.............but by all means take your time in this 'evaluation process' and in the meantime you will have thousands of customers leaving Verizon to be with Sprint or whomever because THEY support Samsung Pay.
DO NOT tell me about GoogleWallet..........enter the zip code 97801 and you will see only 2 places exist to use it. But I know for a fact that LoopPay works in more places than GoogleWallet does. If LoopPay works, so will Samsung Pay and I too will be another customer who gets a phone with Sprint because they offer Samsung Pay and not Verizon
Exactly it'd be like if I lost my wallet, & I sued the people that made my wallet because my credit cards were in there.
I will do the same. Its the main reason my wife and I purchased the Galaxy S6.
VZW is behaving ridiculously slow in their responses, they should atleast provide some level of latest updates as if when they are going to support this cool feature. I am amazed that how such a big company like VZW is ignoring this update/feature, seems like they dont care. And their response saying 'try Google wallet' is just a useless response. Seems like they dont understand the h/d availability and difference betn MST vs NFC.
I agree. I bought my Edge Plus with the idea that I would be able to use Samsung Pay. Please allow your loyal customers to use the technology and software as the manufacturer intended, i.e. Samsung Pay. I have been a loyal customer for over 20 years and I would hate to switch carriers because Verizon keeps blocking software (except anything from Apple).
As of Tuesday 9/29/2015, there was no feedback from Verizon about Samsung Pay support. It is time to move out from Verizon to either AT&T or Sprint. I am sick of Verizon ignoring their loyal customers' requests, blocking legitimate and useful services, and not being able to solve technical tickets opened 8 months ago! Do you think Verizon would care?
That's me too over 20 years. I have 3 lines and 2 are out of contract. T
mobile will pay my early term fee on my 1 line.
I have 5 phones (3 Samsung, 2 iPhone) and Samsung Gear S smartwatch (I will upgrade to S2 to use Samsung Pay). I am eligible to move out from Verizon; even with penalties, I will leave. I don't think that Verizon cares about their loyal customers. I am looking into either AT&T or Sprint. I have made my mind even if Verizon came back to support Samsung Pay; they may block other useful services in future phones; such as Note 6. The trust in Verizon has gone down...
I don't need anyone telling me which app to use. I've tried all of them (except Samsung Pay) having always preferred Google wallet as I prefer Android. Android Pay brings Android's NFC payments into competition with Apple Pay (which was a better solution than Google Wallet once released by Apple). I almost converted to Apple just for the simplicity it offered.
I know that Samsung Pay will be the best, I even moved my accounts to Bank of America, but because of Verizon I can't use the app to make up my mind for myself. I will be using Samsung Pay to make my own decision, if Verizon doesn't allow me to make up my own mind on their network, I'll use Samsung Pay on my new network, and will have made two different decisions because they made one bad one.
Better matters. "Better" make Samsung Pay available before you lose customers to another carrier because losing customers "matters".
Because unlike Apple Pay or Google Wallet, the Samsung Pay works EVERYWHERE. It's not dependent on a company accepting Apple Pay or having an NFC reader for the Google Wallet, every phone since the S6 comes preloaded with the hardware to work at any and every standard credit card reader.
voiceofreason wrote: Because unlike Apple Pay or Google Wallet, the Samsung Pay works EVERYWHERE. It's not dependent on a company accepting Apple Pay or having an NFC reader for the Google Wallet, every phone since the S6 comes preloaded with the hardware to work at any and every standard credit card reader.
voiceofreason wrote:
People should really stop spreading this misinformation that SamsungPay works EVERYWHERE. It does not work EVERYWHERE. Yes, it works at MANY more locations than ApplePay or AndroidPay, but it DOES NOT work EVERYWHERE. People who say this have either not used it much OR not researched it at all but are just going on sound bites spewed out by uninformed people.
For example, at self service gas stations where you have to actually insert your card into the pump and then remove it, IT WILL NOT WORK. This is part of EVERYWHERE, yet it does not work there. You really should stop saying it works EVERYWHERE. From Samsung's own website:
"SWIPE" not "INSERT" as you point out.... for being so picky about the wording, you should read more carefully.
AAM63,
We are here, and ready to assist. We never want to lose any of our valued customers. You mean the world to us. It saddens us to hear you say moving out. Additionally, we certainly don't want you to feel ignored.
We can relate to how convenient it is to be able to make payments with your phone. Have you cosidered Android Pay? Here are the details on this very similar option: http://bit.ly/1YMAxby.
Haha You mean the world to us. I would hate to see how they treat everyone else. Very poor customer loyalty.
Absolutely ridiculous that Verizon isn't supporting Samsung Pay. I don't care if Samsung Pay is the worst mobile payment option on the planet, I should be able to use it if I choose to. I just dropped nearly $800 on a new Note 5 and can't even use one of the main features. Samsung is also offering a free wireless charger or wallet case if you activate Samsung Pay by Oct 11, so now I'm missing out on that as well. Unbelievable.
It's starting to become REALLY tempting to jump ship to a carrier without all of this restrictive nonsense.
@Verizon Wireless Customer Support
You have got to be kidding me!. Stop responding to these post with we are so sorry to hear that but have you tried Google Wallet (aka Google Pay). Would you stop responding with what your computer says to put and be human and read the god damn post so you you can actually SUPPORT your customers!!! There is a reason we want SAMSUNG PAY and not shitty Google Wallet/Google Pay. The real kicker is the VERIZON staff in the store was pushing Samsung Pay on the Galaxy S6 and that is why i purchased it. WTF
I will be looking into getting it to work the hard way like hacking my phone and if i am not successful then you can kick rocks because I will happily take my 4 lines to another carrier. I only came to Verizon and dealt with this crappy CUSTOMER SERVICE because my last company required it. I am no longer there and AT&T may be getting me back.
Well until then we'd like to use Samsung Pay.
The sad part is that most of the people that have replied on this forum purchased one of these compatible phones for the purpose of using Samsung Pay. I consider myself a tech junkie and research everything that is involved with technology. I ordered my Galaxy S6 Edge with Samsung Pay weighing in on that decision. Certainly, I could have opted for a different phone, but I had purchased Samsung phones in the past. My S5 was in perfect condition, but conversations with in-store reps about some of the key features helped to confirm my decision to buy early. The sales persons at my local store also have S6 Edges and we would all talk often about getting to use Samsung Pay. They were just as excited as I was. I believe that corporate office, where decisions are made, does not send important and correct information to all of the retailers. This makes the salespersons look bad.
We all understand that someone always has to profit behind the scenes, but this has gotten ridiculous. We've spent $800 plus on phones just to be denied key features that people were eager to use. Truly, Verizon higher ups knew a while ago that they had no intentions to implement Samsung Pay, so at least this information should have been given prior to selling the handsets. "Evaluating" does nothing to help customers when they are in limbo. I, however, am very concerned that there has been no official statement given by Verizon in all of this time with some clear explanations of what is occurring behind the scenes. I do understand that they really do not care if some of us left to go to other carriers as that would only be a small dent in their profit margins, but it does send a loud message to those on Verizon's network that do not own Samsung devices; "Your turn will come as well!" unless you are an iPhone user. Don't get me wrong, I do wish Apple well and great success, but I wish that fair business practices were being implemented as well. Verizon needs to understand that people remember and also get tired of lackluster (no) replies when dealing with their purchases and inquiries. This isn't a good time to play chicken, as there are few drawbacks currently for switching. Especially, since other carriers are paying the early termination fees and offering incentives.
I've seen the recent tweets from Samsung's guy noting that Samsung Pay would be in the Google app store for Verizon, but "in a week or so" is BS. As mentioned, Verizon didn't make this statement nor support or refute it. They have just done nothing. I'd hate to switch, but I also hate to own products that I can't fully utilize.
For those of you on this forum that keep referring to Android Pay and downgrading Samsung Pay, this forum isn't for you. That wasn't this forums intention, it was to usher support for Samsung Pay and receive answers as to why we do not have it in our expensive devices. Honestly, some of you are answering as if you are Verizon employees whose sole purpose is to enter the forums and refute whatever consumers post. Please find something else to do with your time?
Businesses exist to provide goods and services to customers, and as such, if the business you visit does not have what you want then you go elsewhere. Seems as if Verizon doesn't mind if we go elsewhere! There is nothing wrong with consumers wanting clear and concise answers in a TIMELY manner.
Maybe switching carriers might not be that bad after all?
Any reasonable person would assume that a product they purchase will arrive as advertised, unless stated otherwise. Verizon did not run separate advertising campaigns for this device, or state that there would be a running list of things that would not function. By virtue of the device's name alone, one would expect the phone to come as adverised by Samsung. There was absolutely no transparency in Verizon's sale or marketing of their Galaxy s6, especially for those that preordered. I'll wait a little longer to see what they plan to do. I am NOT on contract.
That would be Samsung and not Verizon. Their advertising campaign is their own not the carriers. Samsung does have disclaimers saying see (this place) for details. It's already been shown all advertising is owned and copyrighted by Samsung. There's also a disclaimer on every carrier saying to check Samsung for more details. People SHOULD have known.
Smitaio, we don't want to lose you as a customer. We do value your loyalty. We would never want to see you leave. Since we are not offering Samsung Pay, Google Pay is the option that we have. It does have similar features. If we had a different option, we would certainly offer it to you. RosanneM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
VERY disappointed with Verizon holding Samsung and it's customers hostage over this. I'm sorry to hear that user charges are insufficient for Verizon to allow users full access to the capabilities of our devices. Moving forward I shall have to consider that Verizon feels that they require additional revenue before allowing any new technology to be utilized by a customer. This is quite likely to be a deciding factor for me in selecting a carrier moving forward.
I regret that I switched my phones to Verizon, thinking that Verizon will provide better network and data speed, and better customer support. I found out that is not true! A technical ticket was opened with Verizon over 8 months ago regarding call forwarding code issue, in Verizon network only, with Samsung Gear S smartwatch (the best watch)! This ticket was never resolved! Wow, and now Verizon decided not to provide Samsung Pay service nor to make any clear announcement to its loyal customers! I have researched the market and asked many friends about other carriers, and decided that AT&T will be my next choice to move on. As I stated before, the trust in Verizon support has gone completely down. I know one tiny customer, like me, will not affect Verizon's revenue or market share, but I don't think so that I am the only one who is disappointed with Verizon. Probably, if all Samsung owned customers leave Verizon, they will not affect Verizon market share or revenue; but remember, the market dynamics are changing quickly! Thank you Verizon for ignoring your customers. Have a good day.
Good evening. Thank you for visiting us on the forums. I'm so sorry to hear about how much trouble's been going on with your devices. We understand how important having a good and reliable service is. We also understand that when you spend the money to get those nice extras, such as the Gear, it should work as intended. We'd like to take a look at the issues you've mentioned to get them resolved for you. I'll be sending you a message in the forum system so that we can get in touch with you in a secure fashion.
Thank you,
EricW_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Wow. Thank you for sharing that info about the Samsung watch. My brother has one and I was considering purchasing one to use with my S6. I am not surprised though.
Please see our official Samsung Pay discussion:
Re: Official Samsung Pay Thread
-Joe
