The Mac address and IP address both show unavailable? Please help! I had not been able to sign into Wi-Fi anywhere all of yesterday!
If the Wi-Fi MAC Address is missing from the status pages of the phone, the phone is not recognizing the Wi-Fi Radio.
Try turning your phone off, taking off the back cover, and removing the battery for about 30 seconds. After re-inserting see if the phone behaves any differently. Just in case, take a backup of all of your data on the phone before powering down, so nothing of importance is lost in the event something bad (unlikely) happens.
Let's get your G3 connected to wifi again jb567. What happens when you try to connect to a wifi network? Are you getting any error messages for example? Also, can you please provide me with your software version http://vz.to/1BiGZYk ?
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