I just wanted to transfer two members from one Verizon Wireless account to another Verizon Wireless account. Both account holders of these two Verizon accounts visited the Verizon customer center in Columbia, MD and spent three and half hours on 10/24/2015. The gentleman there started getting some issues and he called the Verizon main support. A lady from the Verizon AOL support spent almost one hour and then sent me an email with a subject -"Information Regarding Your Verizon Wireless Order xxxxxxxx". The email just wanted me accept the agreement so that Verizon can process the order. But as soon as the agreement is opened an error message popped up:
"We are unable to process your request at this time for order number xxxxx
Please try again later or contact the AOL team at 1-888-832-4540 for assistance"
If the relinquishing party is a business account please call 1-800-922-0204"
The Verizon AOL support lady was still on the phone when I saw the above message on my email. She did not know what to do and tried again and the same thing happened. She then simply transferred my call to another support team (probably business support and this other person had no clue why we were transferred. The other support person could not help and the whole story started again. Finally the local store support person and the AOL support person person on the phone assumed may be it is a server problem and asked me to try again after a few hours.
It has been almost a month and it never worked. I don't know who in Verizon can help to solve this problem. It is important for us to consolidate our accounts.
I have read quite a disappointing Verizon support when it comes to AOL requests.
Please let me know if someone knows how to get around this. At the least I would like to understand why am I getting the error. Disappointing user experience.
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