Not really sure how to troubleshoot.... did soft reboot. Still not connecting to the data network.
You’ve come to the right place for help Shazam1974. Being able to access data is important and we are here to help. What phone do you have? What happens when you attempt to access the internet on the phone? Where are you located (zip)? Are you able to make and receive calls?
JohnB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It's an LG transpyre.. I'm in 12205... Yes I can make and recv calls... When I try to access Google, facebook, etc they all say "no data connecton, please try again later".
I just did a factory reset and still isn't working
I appreciate all of the steps you have taken so far. It is alarming to see you continue to have no data service on your phone. Have you tried removing the sim from it? This link will show you how: http://vz.to/1O1580p If so, the next step would be to have the sim replaced.
The Transpyre is a prepay phone. Is your account a prepay account or post pay? If it is prepay you will want to reach them to get a sim/make sure your line is set up correctly. You may reach them directly at either: 877-777-5759 or 888-294-6804. If your account is post pay, you may reach them directly at 800-922-0204.
ChristinaM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
