I am in Italy and paid $40 for Verizon international plan and have no access to cell phone service. I'd like to call my 84 you Mom and children. Help!
sunnydayskss,
Being able to use your phone while traveling is definitely important. Especially to check in with family. Let's find out what is going on. What make/model phone do you have? What error message are you getting?
ErinW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have a Samsung Galaxy SCH 1545 and Android 5..0.1
I'm in Florence Italy.
Did you turn the phone all the way off and back on again? Did you confirm the plan is on your account? What happens when you try to call? Are you dialing in the format: +1 123 456 7890 ? (No spaces)?
Make sure you have your phone in Global Mode.
