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Droid Turbo Charging Issues

When I used to (2 days ago) plug in my Droid Turbo it would acknowledge the Turbo Charger. Now it doesn't charge as fast or acknowledge the Turbo Charger as being in fact a "Turbo" Charger. Any help would be appreciated! I will be turning phone off and charging fully tonight, because the internet told me to. (They can't put it on the internet if it isn't true.)

Comments

mccraw

same problem! so frustrating!

Verizon_Support

I want your phone to recognize the charger as it should Laura. When did this issue start? Is there any damage/corrosion to the charge port, or the cable connector? Did this issue start after updating/installing any particular application/software? Please confirm your Droid Turbo software system version as per this link http://spr.ly/6587BMwlH

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TKDFamily

I have also have experienced the same issue intermittently. As a result, unable to diagnose the cause. Assistance would be helpful.

Verizon_Support

I want you to be able to charge your phone TKDFamily. How long has this been going on for? Are you using the original charger that came with the phone? Have you tried different chargers?

AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jonasnoble

Anybody get any traction on this? We just had a similar issue with the Marshmallow 6.0 update. We got a new phone tonight, pre-update, and the turbo charge feature is working. I've also seen other threads where users got a new phone, took the OTA, and the same problem came back.

Any answers?

Jonas

ROBSCA20

I have the same issue with the Turbo charging no longer working on my Droid Turbo 2 phone. It started after the following updates were applied to my phone on July 2nd, 2016:

SU1A: 23.31.24.kinzie_verizon.verizon.en.US

SU1.75B: 24.14.16.kinzie_verizon.verizon.en.US

Benefits of these updates: Fixes device charging issues.

Unfortunately, these updates caused my charging issues. Turbo charge no longer woks and it takes 18 hours to charge from 10% to 100%.

Can these updates be removed from my phone?

Ann154

No you can't revert to the previous version of the OS.

Verizon_Support

Robert, software updates are suppose to be exciting. Let us help bring back the excitement. We would like to do some troubleshooting with you . We will not be able to remove the updates, but we can make sure everything downloaded correctly. Please send us a private message by visiting our Facebook page or sending us a DM to ______@VZWSupport on Twitter. This way we can further assist you.

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

barbaranc

I am having the same issues with my Droid Turbo 2. It took all day to charge to just 30% and last night onthe wireless charger - after 5 hours - charged exactly 2%. Please help me. This phone is less than a year old.

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