My iphone 5c only freezes in and when i press the preinstalled phone thimbnail/icon. I cant access contacts, voicemails, or call log. I have rebooted every way besides toral reset. Does anyone know what to do or how to fix?
Let's thaw your phone, I apolgoize for the inconvenience! Your efforts are greatly appreciated. When did the issue begin? Has your phone been exposed to any physical/water damage?
AyaniB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Its been approx 1 week so far and no the phone has not been in on or near any liquids.
Deballato,
Yikes, that's a week too long to be experiecing issues with your device. We want you to be problem free with your phone. Did you notice this happened after installing an update? Or after installing a new application?
KarenC_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I did not perform any updates not did my phone automatically.
I did install the latest ios update after this problem started to see if it helped, but there was no change.
