OK, so it was plain that I could receive "up to" $100 for my old phone. But for $18 I would have kept it in a drawer as a backup phone for my kids. It was not made obvious that there was no recourse for their appraisal process, and there are a lot of unhappy campers here on the discussion boards with the same gripe. So, be forewarned that once you send it away you have to accept their price for it. Sell it on eBay, or take it to Best Buy, or donate it to a charity. Wish I had done any of these things.
