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Samsung Note 3 Data Issue

Over the last few months my note 3 has intermittently lost phone signal and/or data signal. The only way to get these to return is to either reset or remove the battery. I had to reset the phone 5 times this morning to get both phone and data. Sometimes when I reset the phone, an unlocked padlock appears on the screen. Is this a software issue, am I hacked or infected with a virus?

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Verizon_Support

Roswatr

I use my phone all the time and would be concerned too if this were to happen to me. How often each day does this occur? Does it happen at the same location each time? Does it happen when you travel from one location to another? What signal does the phone display when this happens?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nicholas_g

Did you buy this phone new or used? An unlocked padlock usually means the bootloader is unlocked. Typically, this means the phone has been modified at some point. Either to install a custom recovery, ROM or root.

roswatr

Hi thanks for the response. I got the phone new. I haven't messed with the boot loader. This padlock thing only occurs every third or fourth reboot. It started showing up this fall and coincides with the issues described in my first message and seems to be getting worse all the time.

Sent from my Verizon Wireless 4G LTE smartphone

nicholas_g

Are you using KNOX or any encryption?

Verizon_Support

We certainly want this padlock and signal issues to be resolved as soon as possible, Kip. Is there any physical/water damage to the phone? Does it happen at the same location each time? What software Build number is installed on your phone? See Build number as per this link: http://www.verizonwireless.com/support/knowledge-base-88631/

AntonioCoVZWZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

roswatr

On Thu, Jan 7, 2016 at 4:12 PM, nicholas_g <forums@verizonwireless.com>

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