I have removed and re-installed the battery several times, but it only gets to the logo then off again. I was only making entries in my calendar
Hi, mine is doing the same as yours. Did you ever find out how to resolve this issue?
Thank you
hi i contacted lg.com they had this for answer
As for the issue regarding the power, I’m afraid we may have to perform a complete Factory Reset on the device. This especially helps if the issue is caused by software glitches. Before doing this though, please make sure that a backup of all your data (you may use any backup method or application of your choice) has been created already as the factory reset will erase all user information and data that is stored in your phone’s memory and will restore original factory settings. Once ready to reset, just go to your Phone Settings. Navigate to Backup and Reset and then select Factory Data Reset.
you can email them or call them
LG Email | LG U.S.A
Google LG4 Boot Loop issue.
Mine just started doing this last night and that is what I found. It looks like you may need to return it and get a new one. Loose connections when the phone was manufactured.
Mine is doing the same thing. I can't get it to a place where I can back up the data that is on the phone. I have whatever I can on the SD card, but there are things that can't be moved there and I can't get the phone to power on to get to the data to save. This is my 2nd G4 in less than 1 year. I like it, but think I am going back to Samsung when my 2 years is up.
Yep, it's a lemon.
I was afflicted by it too. Lost a ton of stuff because it hadn't synced recently. Very infuriating.
Don't do a factory data reset unless you really don't want anything on the internal storage. It won't fix the problem, but it will wipe the personal info off the phone if you're sending it in for repair or exchange. Your phone is bricked, gone, irreparably damaged. Plain and simple. This is the dreaded "infinite bootloop" due to LG's admitted poor quality control in the G4 manufacturing process. Suspect that there's globs of flux on the motherboard that heat up, spread out and ruin conductivity (which is why the phone won't boot). This happened to my 81 day old G4 yesterday, lost all but 30 pictures of my newborn daughter thanks to this lack of oversight. Seems like G4s are failing left and right this year. My advice, consider the phone to be an overpriced paperweight. If you want the data off the phone then there's ways to temp fix the issue of enough to backup important stuff. Pm me if you want some info on DIY data recovery.
Good advice BradB82. LG4 Community: In the past week, both my and my wife's G4 encountered this issue, of course, only 3 weeks after the one year manufacturer's warranty expired and neither of us had TMP. Thankfully since I've been with Verizon since 1997 and we were in the same month of warranty expiration, Verizon exceeded our expectations and is at least providing us with refurbished replacement phones (Thank you, Verizon).
Hopefully the replacement phones will get us to the payoff point when we can replace them. I too may consdier going back to Samsung, but am still a little scarred from my S5 experience when it upgraded to Ice Cream Sandwinch or Lollipop, which ever one basically rendered the phone almost completely useless until Android put out about 4 patches to finally get it operational again.
If you stil get or respond to this blog, I would be interested in DIY recovery tips. I think I have/had most of my stuff backed up or on my memory card, but am alway open to recovery tips.
Thanks for reading and responding if this string is still active. MM
mine is doing this and it is only one year old. Im sick of verizon and LG, terrible situation, they should replace them for free.
this is terrilble of LG and Verizon; they should give us a new phone for free, not that we want anymore LG. they can't replace all that was lost and it's their fault
i would like this information please, temp fix enough to get my data up to the cloud.
I would pm you if i knew how, thru this verizon site...thanks Jane
i need some advice / help to get into my G4 so that i can back up my data to the cloud. i have put the phone in the freezer and actually got past the LG logo screen to the verizon screen but that was it.
thanks in advance
Brad,
Can you send me what you have on this power issue?
my email is [Removed]
it suddenly turn off and will not turn back on. If I remove battery I am able to get to the LG screen but then it turns off again :smileysad:
personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
ARE YOU VERIZON GUYS STUPID? or just not reading?
IF I COULD GET THE PHONE TO START UP, it wouldn't be stuck on the LG screen. It will not even start up on safe mode. I've tried every means except reset - because A) many say on this forum that reset doesn't fix the issue and I have images I do not want to lose.
My phone isn't even paid for yet (close) and I'm paying $9 a month for insurance that wants to charge me $149 for a used replacement WHEN THIS BOOT LOOP is NOT my fault - it's a verizon/lg issue.
WHAT NOW?
I'm on my 3rd g4 phone. I had a couple of days for the year warrenty to end so I purchased the extra protection not the warranty since I live in Florida. Now my husband's just went into the boot loop tonight. Looked it up and yes there is a 149 charge. Thing is I owe 125 on each phone I have 4 months to go till it's paid and I wasn't told of this charge. Totally agree of why should we have to pay for their f.....up! I'm going to look into this further for sure!
Welcome to the "Boot Loop" club. Most phones who have forcefully been part of this club reboot in a loop and doesn't load the actual phone main screen. However, the same source of the problem also causes phones not to boot up, freeze on the Verizon or LG logo or doesn't turn on at all. Basically, what is likely going on is there are parts of your phone where the soldering has completely come off and there is nothing that you can do without physical interaction (re-soldering, motherboard swap or phone replacement) with your phone's components. LG knows about the issue and it seems like Verizon is "mystified" by it. I have only a few days left on my 1 year warranty, and I am on my second phone. Feeling a bit nervous as I hear people's replacements are having the issue too.
