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Software Update for LG V10, downloaded but not installing

Read on a website that Verizon pushed an update to the V10 and so far, I have downloaded it 3 times and each time, the installation failed after 3% of attempting to install. Each time, I receive the following error, then the phone restarts; Err: 0x1123004

When the phone finally boots back up, I receive a popup stating: Sorry, there was a problem updating your LGVS990. No changes were made. Please try again or you can upgrade using the Software Upgrade Assistant from your computer. I got into settings, then System Updates and see under LAST SYSTEM UPDATE: Software not updated to 11B. Error: 402

Have not tried the SUA yet, but called Tech Support who was not even aware an update was pushed out, and couldn't help me because I was not calling from an authorized number? Anyone else try to update their V10?

Comments

nicholas_g

How much storage space do you have open? If less than 8G free up space.

free_popcorn

I have over 43 GB available so not sure what else it could be. Tried again over WiFi and same result. I even enabled everything I initially disabled, tried again and nothing. Hate to perform a factory reset but it may come to that because 2 of the issues mentioned in the change log are issues I have been experiencing.

nicholas_g

How many GB free on your local storage.

free_popcorn

Local meaning internal, correct? If so, now 47+ GB (did a factory reset). Tried again after resetting the phone and the same thing. I tried updating the phone thru Verizon's Software Upgrade Assistant and under the status, it says the device is up to date? I confirmed the software is still under version 10B, should be 11B if truly up to date.

JASMOL1

I am having the same issue with my G4 so it is clearly a problem with LG's processes.

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