Certain apps not supported on Droid Turbo?

I just "upgraded" to a Droid Turbo last week and I have had issues with several frequently used apps ever since. When downloading my favorite apps onto my new phone, several give me the message that my "device is not compatible with this version".

Specifically I'm having issues with Instagram, Hearthstone and Snapchat. I had these all on my previous android device (which was two years old) and they all worked just fine. Is anyone else having this issue? Is there a way for me to still have these apps or am I out of luck? I never would have thought that upgrading would leave me with FEWER options and features.

Accepted answers

Faeleona

Thank you all for your responses. The issue was with the phone itself. I spent two hours in the Verizon store yesterday getting the issues resolved.

It turns out that something had gone wrong with the initial set up of my phone and it was affecting app compatibility. We did a factory reset and everything is working great now. It took several very confused customer service reps and a lot of trial and error but they finally solved the mystery.

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Tidbits

Get the developers to update their respective apps. There is no real major changes that would make it incompatible.

Faeleona

I guess I'm very confused on how that works. Snapchat did just update last week and yet, the update isn't available on my phone. Additionally with Instagram, I run 5.1 on my phone and the app won't install. However, my old phone was 5.0 and that worked just fine. My boyfriend has 5.1.1 and has no trouble installing the app. So these apps are working on other androids both older and newer than mine.

Tidbits

It's how Google has their portals.

Some has this selective install. For example Samsung own devices have a selective install on their own factory apps that are updated through the play store. You may have the latest version, but on a different upgrade patch. They may have erroneously did this for the Turbo version and shouldn't have its own path.

For the app that won't install what error message are you getting?

Faeleona

When I go into the Play Store it just tells me that it's not compatible with my device and won't let me install.

I'm still within my 14 day exchange window. Is it best to wait it out and see if an update comes along for these apps or is that unlikely? I'm ready to just cut my losses and exchange the Turbo for a new device that will actually run the apps that I use.

SuzyQ

I have the Droid Turbo, running Android 5.1. I also have Instagram installed, v. 7.7.0 and it's working (new update installed 9-23-15)....I don't use SnapChat or Hearthstone, so I can't advise on those.

SuzyQ

Also, if I go to the Playstore and try to install either SnapChat or Hearthstone, it shows as being available to install - again, my Turbo is running Android 5.1. The Playstore is v. 5.9.12 if that helps.