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New plans are sneaky

Mogget

I'm currently on the $60 1GB single line plan, about halfway through my two year contract. It was cheaper than the More Everything plan with half as much data, and sadly the best deal they had at the time. Now I see new plans, and for a while I'm really excited. It looks like I can triple my data and save $4 a month!

Until I click over to review the changes to my plan before confirmation. Suddenly my $20 line access changes to $40 and instead of saving $4 I'm about to be spending $15 more. Worst part? There's NO CANCEL BUTTON. Only an option to pick a date to start the new billing and a "Confirm" button at the bottom. I had to navigate away from the page itself to get out of it.

It turns out that $40 line access charge would last until my current contract expires. So am I missing something? Verizon is penalizing current contracted customers for changing to a new plan (obviously with the intent to stay with the company even longer, go figure). That just doesn't make sense. And if I was going to have a $40 line access charge, why did it tell me $20 at first and then change it in between pages without any explanation or warning? A

Comments

Weth

Nope, you must finish your current contract, and line access is $40 for those still under contract.

Momma23dogs

All carriers are switching to "Service only" pricing. Even Sprint is jumping on the bandwagon and ending 2 year contracts.

THe new Verizon plan really is the same as the More Everything plan in that way.

PRices are ala' carte.

rcschnoor

Mogget wrote:

It turns out that $40 line access charge would last until my current contract expires. So am I missing something? Verizon is penalizing current contracted customers for changing to a new plan (obviously with the intent to stay with the company even longer, go figure). That just doesn't make sense.

Am I missing something? Verizon gave you a $400+ benefit for signing a 2 yr service contract at that price. NOW you don't want to fulfill your obligation and YOU are being penalized????

YOU are simply fulfilling your obligation.

Mogget wrote:

And if I was going to have a $40 line access charge, why did it tell me $20 at first and then change it in between pages without any explanation or warning? A

When it told you the line access charge would be $20, it ALSO told you customers CURRENTLY under contract could make the switch WITH RESTRICTIONS. ONE of those restrictions would be that you continue with the $40 line access fee until your contract is completed.

aceswild

Yeas I think you are missing a few things. Their obligation is to stay with verizion for a 2 year period, which they are from what I can see fulfilling. They are saying that they were paying less before they attempted to change to the new plan that was being offered, so now they are being penalized by having to pay more money to verizion for the term of their contract because the prices were not clearly displayed untill after it was too late to back out of the changes.

Couldn't the pricing summary page that is displayed at the same time as the pick your date (haha its to late to back out now) be displayed before it is too late to not choose the plan?

I know its alot less ambiguous than a small disclaimer reading some restrictions may apply to some lines and of of those restrictions is that this line will have a higher line access fee, and thus some people might not make the jump untill they are aut of contract on all their lines, but transparency is often valued alot by customers.

@ original poster, I would call verizion and see if a customer service rep can put you back on your old plan under the grounds that the pricing was not made clear untill after it was to late for you to cancel the plan your self. They also have their newish verizion plan that has a 20 access fee regardless of contractual state, which might be a better option for you.

Snn5

I thought Single Lines had no access charge, that it was just a flat $60/$75 cost. Like the Loyalty lines for $50 1GB and $60 2GB. I know neither were eligible for discounts given they were already discounted.

Snn5

If the new plan is $45 + $20 and your plan is $60, then you would be getting 2GBs more for $5 more. A better deal yes, but if you have no access charge currently, then you can change plans and be better off.

Momma23dogs

aceswild

The OP backed out of the sign up, and did not take the new plan.

The Verizon plan is for service only. The line fee is for talk and text and not for subsidized phones. Then there is a data pool.

If a customer signs a 2 year contract, which includes the purchase of a subsidized phone in the line fee, they must finish paying for the phone.

IF a Customer has an Edge/Device Payment Plan on a phone, they must complete the payments. Because thei phone payments are already separate from their service, they can easily change service as they please.

aceswild

I see, subsidized phones seam like a pretty bad deal then. I don't see how they were able to opt into the more everything plan if that is the situation though.

rcschnoor

aceswild wrote:

Yeas I think you are missing a few things. Their obligation is to stay with verizion for a 2 year period, which they are from what I can see fulfilling. They are saying that they were paying less before they attempted to change to the new plan that was being offered, so now they are being penalized by having to pay more money to verizion for the term of their contract because the prices were not clearly displayed untill after it was too late to back out of the changes.

It seems we simply disagree. Staying with Verizon is but ONE of the obligations. There are others, such as keeping a data plan on the line when purchasing a discounted smartphone EVEN if the customer switches the line back to a basic phone. The access fee is but another obligation. If the customer has questions about the plan change, it is prudent to look at the FAQ for the new plan which lists the following as one of the questions:

Why do some smartphones have different monthly access charges on The Verizon Plan?

Monthly access charges for smartphones on The Verizon Plan differ based on:

If you're currently making monthly device payments or own the phone, the monthly access charge will be $20
If you purchased the phone at a discounted price, the monthly access charge is $40

You can switch to The Verizon Plan anytime, but the monthly access charges for all devices on 2-year contracts will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge will automatically drop to $20.

frankdhoang

After 2yrs contract ended on July 2015, the new Verizon supposed to be kicked in and automatically drop the access charge. I have not been informed to change to new plan, and keep paying the single More old plan access line of $40. What a deceitful from Verizon! Who will not want to save $20 per month from the More single plan? Just found out recently that I overpaid for the old plan...Not happy with calling customer service to ask for money overpaid.

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