I have tried for three days to enter a phone number to block on the free feature "block calls and messages" that should allow me to enter up to five number and block them for up to 90 days. I've tried numerous time and always get the same error message that "my request was unable to be processed at this time. try again later."
I've read several posts about this same issue from other people and it appears to be a long standing problem with Verizon going back for a long, long time.
As with other people, I have tried logging in using various devices (laptop, mobile) and browsers (IE, Safari, Firefox), and do not subscribe to familybase.
I had a brief phone call with customer service this morning and was placed on hold for 15 minutes, only to have my call dropped. So I tried a live chat and was encouraged that the rep had actually fixed it as they stated (see transcript of chat session below). Sorry chat rep "Cindy Lou" but you didn't fix it and could have waited 30 seconds while I tried to see if your "fix" worked.
Your Chat Session ID is RT20055463868.
Hello, my name is Cyndi Lou. I’m happy to assist you with your question regarding your device.
How can I help you today?
Cyndi Lou: Good Afternoon, How may I help you today?
: I am trying to enter a phone number under the "block calls and messages" feature for three days now but have been getting a message that "my request was unable to be processed at this time. Try again later".
Cyndi Lou: Oh no I'm so sorry to hear this, and I will do all that I can to help with the blocked list.
Cyndi Lou: May I have your name and the phone number we are working with please?
Name and number provided
Cyndi Lou: Thank you! While I am pulling up your account, how has your overall experience been with Verizon Wireless?
: Pretty good except for this feature not working.
Cyndi Lou: I can totally understand and I am here to help
Cyndi Lou: So the number you are trying to put on a call and message block list is this correct?
: Yes. It is a free feature that is supposed to allow me to block up to 5 numbers for a 90 day period.
Cyndi Lou: I did check for you and I see that the feature called Call&Message blocking has to be added and I can add this feature for you.
Cyndi Lou: No worries, I'll take care of it for you. I'm so sorry it did not work for you online
Cyndi Lou: were you using the website to do this ?
: Yes
Cyndi Lou: Thank you. I was able to add the feature for you and if you'd like to refresh your screens you can either put the number in yourself, or if you would like for me to do it please provide the number and I'll be happy to help :smileyhappy:
: I will try.
Ask me now what I think my "verizon experience" is.
Come on Verizon. Read the posts and either fix the stupid feature or delete it. Just don't keep frustrating customers and driving to vent in these forums year after year.
