Dear Verizon:
I believe you owe me a small refund, less than $15. I switched my phone to another company about nine days before the end of a billing period. I contacted you about it six days before the end of the billing period, yet you're charging me through the end of the billing period. The reason - the potential that I may have used up too much data/voice for a three-week period and would have to pay overage charges. Yet if you took a quick look at my usage, you'd see I wasn't even close. The MyVerizon app on my phone always seemed to be very current with how much data/voice I was using, so surely what you could see would be current as well.
I've been with Verizon for years and overall I've been happy with you. Even though the local Verizon store and the person on chat couldn't help me, they were very pleasant to deal with. But when I hear (literally) "How can I make your day amazing?" and "Your happiness is Verizon's goal!", this leaves a really bad taste in my mouth and reminds me that you're just another large company looking for profit. For me it's less than $15. For other customers it could be a lot more. Yes, some customers would do better to have their service end at the end of the billing cycle. Why don't you talk to customers when they contact you to cancel their service? Take a look at their usage for the month - does it look like it could be close? If so, advise them of that and ask the customer what they want to do. You do this when someone switches plans mid-month - why can't you do it when someone discontinues their service?
My time is more valuable than the small credit I won't get getting. Time to move on.
None of the cellular carrier prorate the final bill anymore. No refund will be issued.
FYI....this is a customer populated forum, not customer service.
mama23dogs - Yes, I know it's a customer-populated forum. I originally posted it on Verizon's customer service page on Facebook and they took it down. (Can't say I blame them!) Verizon knows I'm unhappy and I just wanted to let other customers know about my frustration. Thanks for mentioning that none of the carriers prorate - I didn't know that.
Cheers! Amy
Per the Customer Agreement linked at the bottom of every Verizon Wireless web page, you are responsible for all the charges through the end of the billing cycle. Customer Agreement | Verizon Wireless
You may be able to take, or "port", your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation.
Thanks, Ann154! I wish Verizon would have pointed that out when I first contacted them. Sure, I should have read it myself, but with other companies I've dealt with they've canceled service the day I asked them to. I didn't think to question that Verizon and other cell companies would be any different. And I still don't like the policy. :-)
Now I have a new question - how can I delete this post/thread?! I've poked around my profile and searched Jive Help and can't find a way to do this. But if I can't, the replies have been helpful and perhaps will clarify Verizon's policy for other customers as well.
The threads aren't deleted so they can hopefully help others searching for similar questions.
