How can you disable the Verizon CD Installer when the Galaxy S6 Edge is connected to USB?

The reason for this is that it interferes and ultimately prevents Android Auto from working correctly. Even after waiting to select either Media or Camera for the USB connection, the CD installer re-checks the connection a few minutes later and breaks the connection for Android Auto. I need to permanently disable it as this is a program I do not need to use.

Accepted answers

nicholas_g

I am not entirely sure which app is causing the CD installer to mount and prompt you. You can however disable any app that may be initializing this.

All comments

Verizon_Support

baseballgc,

Thanks for utilizing our Community Forums today. We're always happy to address our customer's questions here. I certainly understand your concerns regarding the CD Installer. I'm not currently seeing an option to turn this option off permanently. However, the installer shouldn't be interrupting other programs.

Does the installer seem to interrupt a certain function? What are you typically processing that gets interrupted?

TrevorC_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

baseballgc

Good Morning,

Actually, the installer interrupts the connection the phone has with my

vehicle for Android Auto or regular vehicle charging via the USB port.

Once I change the USB option to "MTP" or "Camera" to gain that connectivity

with the car, the phone eventually reverts back to the Verizon CD Installer

which makes the phone lose the USB connection with the car. It basically

makes Android Auto unusable. Which is bad if you are navigating at the

time the connectivity is lost.

Geoff

On Mon, Jan 11, 2016 at 10:13 AM, Verizon Wireless Customer Support <

Verizon_Support

baseballgc

Thank you for the information. We want to make sure we get to the bottom of this. I know having your device function the way you desire it too is key. Have there been any changes in your settings recently? Any software updates?

JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

baseballgc

No changes or software updates to either my phone (S6 Edge) or the

vehicle. But this is clearly the USB CD Installer connection of the

phone....

On Wed, Jan 13, 2016 at 10:33 AM, Verizon Wireless Customer Support <