Phone will txt and use data for internet but will not dial out. It will not connect to cellular network. I have tried global and let/cdma. Anyone have any suggestions?
Help has arrived today, Wingnutt2424. I want to make sure that all functions of your device are working the way they should. Are you able to receive phone calls on the device. Exactly what make and model phone do you currently have? Have you been able to call out on the phone before? Please provide me with some detials. Looking forward to working with you. KevinR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is a moto x. I have had it two years and have never had any issues before. I'm able to do everything but dial and receive calls
This started about 3 weeks ago. I have wiped my cache and reset my phone to original settings too. Did not help
@Wingnutt2424Thanks for the additional information. Let’s take a closer look.What type of signal does your device display (1X / 3G / 4G)? Have you tested in different locations? What happens exactly when you attempt to place a call? Please let me know so that I can further assist.AnthonyTa_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Three weeks is too long to miss out on calls, Wingnutt2424. I appreciate you trying the cache and a reset. Is there a specific error you receive when you attempt to make a call? Do you recall any changes made to your device before this happened? Such as a new software or new app? Are you aware if your callers still have a normal calling experience? For instance, they hear ringing and then are directed to your voicemail? Just to ensure there are no alerts in the area, please provide your zip code.
AndreaS_VZWFollow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
