IOS 9 causing Celllular Data Problems!!!

Apparently I am not the only one with this problem.

My phone was working completely fine, up until this latest ios update.

Now I can't even use my cellular data anymore. I go turn on cellular data, and then down to the specific app that I want to use.

No matter if I do that or not, I still get no internet connection when I open the app to use it.

I go back to cellular data and the toggle switch for the app will be automatically off again.

This is a extreme pain as I use my cellular data for a lot of things to check on.

It this a Apple problem or a Verizon problem?

Would like it fixed, but seems like nobody is getting a response besides to wait for the next ios update. Ugh!

Accepted answers

HarleyDC30

I just tried something and it has helped for now.

Go to your settings, general, reset and go to erase all content and settings.

Just make sure you back up to either itunes or icloud.

I just had all my apps re downloaded with some apps having updates.

I am able to turn cellular data on and use my apps for now.

All comments

kaebfly

Has been mentioned in multiple threads that Apple is aware of the issue and is working on fix. Haven't experienced it myself but I'm sure it's extremely frustrating. If restoring the device doesn't help there doesn't appear to be anything that will until the next update arrives.

HarleyDC30

I just tried something and it has helped for now.

Go to your settings, general, reset and go to erase all content and settings.

Just make sure you back up to either itunes or icloud.

I just had all my apps re downloaded with some apps having updates.

I am able to turn cellular data on and use my apps for now.

Tlc100

I am having the same problem. Finding a phone number to actually speak to someone at Verizon is impossible. Hopefully Apple will fix this ASAP. In the meantime I'm on the road with no data. Good thing my phone uses AT&T just for such occasions!

kaebfly

You either call the 800 number 800-922-0204 or dial 611 from your device. The 800 number is easy to locate on their website.

oneilb83

Your not the only one having this problem, I'm also having this same issue and iOS 9.0.1 didn't fix the issue either but I pray to god that the next update 9.0.2 or 9.1 will fix the problem

tbo27

yeah vzw does not like to lose money so I don't expect it to be long

Echo7

I thought I was going insane on Sunday. My iPhone is doing the same thing! Specifically with the Apps; VZ Navigator and Cyclemeter - both of which I use a lot! With VZ Navigator I get the message "having trouble communicating with its servers. Please try again [2001]." Cyclemeter doesn't give a connection warning, it just won't display your route when you are in motion. But BOTH Apps automatically turn off the Cellular Data toggle within settings - it won't stay on! I have uninstalled and reinstalled both to no avail! And yes I am on ios9.

I called Verizon on Sunday who put me through to Apple - surprise, both companies subtly blamed each other. UGH! I then went into the Verizon store in my area, and the kid who helped me, really didn't. He just told me to use "Maps" and just wait to see if there are updates. Really?? That's all you have for me? Poor service both on phone and in store Verizon - WTH, you never used to be like this!

Now - how do we get this problem resolved please? I would like my Apps working again.

Verizon_Support

We certainly want your Apps to work as intended Joe, thanks for the details outlined in your message. In review of my resources, I see that a software update to iOS 9.0.2 has just been released. Please update your software and test. You may need to do a restore via iTunes https://support.apple.com/en-us/HT201252 to ensure that no corrupted system files are causing your phone to malfunction.

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Echo7

Thank you for you reply! In fact I just installed iOS 9.0.2 and knock on wood, so far so good! All Apps appear to be functioning as normal now! Always frustrating when updates in tech knock something out of whack that you use almost daily. Greatly appreciate the reply.

Verizon_Support

Very good, Echo7. I normammly find myself learning my phone all over again with these updates. Glad to see things are working normally for you since the update.

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tinabelle

Ever since I updated my iPhone 6 to iOS 9.0.2, my phone hasn't worked properly. I get notifications sporadically, my apps crash frequently and my phone freezes constantly. The real kicker? Now that Apple has produced this failure of an update, you are unable to restore your phone to previous versions because Apple's servers will not sign (approve) them. If Apple and Verizon are aware of the issues, what is being done to fix them? A simple Google search of "iOS 9.0.2 problems" will produce a plethora of Apple forum posts and general complaints regarding this issue. I am seriously considering ditching this phone and getting another.

Verizon_Support

Hi tinabelle!

It saddens me to learn that you're having issues with your device. Let's gather some additional data to see what we can figure out. Are only certain apps crashing? What error message, if any, do you get? Have you tried any troubleshooting steps at this point? For example, resetting network settings, or restoring through iTunes or iCloud?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BigGrinns03

I am having a similar issue... except that when I am on the iPad 3, I go to the view account, enter correct apple id and password, and it shows no data plan (mine had run out and I hadn't renewed it) and won't allow me to add any!!!! I go to Verizon to add it .... and IT won't allow me either. System unavailable at this time... for DAYS!!!!

Verizon_Support

BigGrinns03,

Thanks so much for reaching out to us on the community forums! Sorry to hear about any trouble with adding new prepaid data to your device. I checked and everything is up right now for iPad prepaid, so you may indeed be experiencing a software issue. Have you attempted a soft reset (holding power and home til apple logo arrives), or a restore yet?

EricW_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!