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Report poor coverage

Like a few others who have posted discussions, I have poor coverage at my house despite the promise shown in Verizon's coverage maps. Because coverage has noticeably worsened in the past month, I am hoping that the problem can be repaired. What steps do I take to address this coverage issue at such an important location for my lifestyle?

Comments

Snn5

Call customer service and begin a network troubleshooting ticket.

PghCmu

Just tried, but none of the menu options fit this problem. Verizon system hung up on me because I ended up pressing "0" instead of the two options (neither of which fit). Possibly I have the wrong Verizon customer service number - if you know what number to call, please share.

Snn5

Customer Service

(800) 922-0204

or dial *611 from your mobile phone

You are looking for Technical Assistance. Option 4 I believe after choosing English.

PghCmu

Turns out that Verizon isn't delivering the 4G service to my area, despite the Verizon map's claims. By their own definitions they are providing adequate service to justify their claims, but they fall short of my standard of being able to talk on the phone. As for the maps they use to pull in customers, these online maps aren't precise enough to take account of signal quality in neighborhoods.

Verizon's only suggested solution is for me to buy additional equipment, a network extender. Verizon would be happy to sell me this equipment. It seems odd to me that I will need to pay Verizon additional money because their service doesn't live up to their sales promise. What is also odd is that I formerly was able to make phone calls in my house, and yet Verizon has no answer for why their service has degraded in the past month.

Clearly, I'm a good candidate to switch providers. I'd prefer for Verizon to fix the issue so that I don't need to switch, because i'm not looking to switch. Since it would be nice to talk on the phone at the places where I am most frequently located, like my house, I need to find a provider that provides the minimal service required.

bobbyva

My wife and I bought a lot in a waterfront community in northeastern North Carolina about 5 years ago. We have never had coverage in this area. We've requested they expand their services many times over the past 5 years but nothing has been done. We will be moving to our new home next month and are now dealing with a major problem... do we cancel our service and pay the astronomical cancellation fees, or do we continue to beg for better service and buy another phone with another carrier just to use at home? Verizon should have better options for people like us who simply can not use the services they're paying for when they move and can not get reliable coverage.

On another note, Verizon does not hesitate to offer you a signal booster that "may" work for a non refundable +$200. That's a joke. If Verizon want's to keep a 10+ years customers business, they should offer this equipment at no charge, or at least for a trail period.

Verizon_Support

Staying with the same carrier for over 10 years is amazing, especially with the fierce competition out there, bobbyva. Reliable service isn't much to ask for. Rest assured, we're always seeking to provide service to more areas. While this is our goal, we are sometimes met with roadblocks in the form of legal and governmental channels. The good news is that we do allow a trial period on the network extender, as the 14 day worry free guarantee you get on your phones also is applicable to network extenders. As long as you have cable broadband or DSL internet, you can expect outstanding signal in your new home.

LynnD_VZW
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bobbyva

Thank you for the response. We will not have broadband or dsl. Are there

other options?

On Fri, Oct 30, 2015 at 2:38 PM, Verizon Wireless Customer Support <

Verizon_Support

bobbyva,

Your service reliability is important to us. However, our network extender does require a internet connection in order to boost the signal in your home. You can purchase other devices that may help with signal quality, but we only have one option available. Here are some secondary options that you can look into if interested http://amzn.to/1Q3Wu2e.
JasperM_VZW
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rhondarnne

I have terrible coverage. My calls drop most of the time. I can drive 4 miles north and have 4 bars. There is a viaero and US cellular towers just put up by me. Think its time to change carrier.

Verizon_Support

Let's get you up and running rhondarnne. When did this start? What zip code are you in? What is the make and model of your phone? We can't let you leave our Verizon family, your business means everything to us.
RosanneMMVZWW
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Bartley

Hello,

Who do you talk to about bad coverage in your area? The coverage map reads as if we should have a perfect signal, yet it is horrible here.

Bread4u

Bobbyva: Don't let them charge you a cancellation fee! If Verizon isn't providing the service that you're paying for ( a signal ) , then THEY are breaking the contract, not you.

I am about to switch carriers because of no signal at my rural home. I have satellite Internet, so their booster isn't an option I guess. They failed to carry out their obligations under the contract by not providing the promised signal. No way I'd ever pay a fee on top of a monthly payment for something I'm not getting.

deloused

What make believe contract have you been reading? Not only does the contract contain no such 'promises' of wireless services it is actually quite the opposite. It has always been this way, and is the same for any carrier. This is one reason why they offer a return period when starting service so that if the customer is not satisfied with coverage or anything else at all they can cancel service without penalty. It is not part of their business model to give away high cost accessories. Some carriers may need to in their business model in order to be competitive and attract or keep customers due to their smaller overall network coverage area.

Here are some of the service statements from your contract-

THERE MAY BE TIMES WHEN SERVICE IS UNAVAILABLE. Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your service or your wireless device. We do not warrant that your wireless device will work perfectly or that it will not be negatively affected by network–related modifications."

taoshum

Does anyone know why Vz has stopped cell coverage in Taos Ski Valley? Vz coverage was always about 1-2 bars but now it does not work at all, no calls, no texts, no data, nothing. At the same time ATT has installed several cell towers in the village area. Has Vz abdicated the market? Many, if not most, people in NM have Vz and now have no service in the Taos Ski Valley. Please help us!!!! Thanks.

taoshum

OK, please let us know if Vz is going to restore service in Taos Ski Valley.

Verizon_Support

I would love the opportunity to check further into this coverage concern, Gary. When did service issue start? What is the ZIP code for the impacted area? What is your phone model?

AntonioC_VZW
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Verizon_Support

We want to make sure your service is reliable, taoshum. What specifically is happening with your service? Can you please confirm if this is related to voice/text/data?

AnthonyC_VZW
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taoshum

For years, Vz had the "only" cell phone service at Taos Ski Valley, Voice and text were "about 2 bars depending on location". Data was never a reliable option... sometimes 3G but often 1X. Recently, Vz cell service has stopped in most spots in Taos Ski Valley if not all. A cell signal exists but does not accept Vz phones. We see many new cell towers that have been installed at several locations and rumor has it that ATT took over. People with ATT service report excellent service. In the display, next to the cell signal strength, an exclamation point displays most of the time. Sometimes we can call local land line numbers but not often.

Verizon_Support

We are dedicated to offering you the reliable service you deserve where you need it. May I have the zip code to the area to further pinpoint? Does the performance vary based on the time of day or on weekends?
YaleK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bread4u

I get no voice or data within 1-2 miles from my home. Text will usually go through, very rarely I will receive a voicemail.

Bread4u

I get no voice or data within 1-2 miles from my home. Text will usually go through, rarely I will receive a voicemail.

[Removal of personal information]

unknown

I LEFT LOWLY BOOST TO VERIZON, AND THE CURSE SEEMS TO FOLLOW ME. I HAVE TO DISABLE ENHANCED TO KEEP A CALL FROM DROPPING

csaszarl

Wow! Okay! It appears you're from the same area I live in (Pittsburgh/Cranberry Township, PA area). I noticed a very large change in my cell phone coverage and consistency a few months ago as has others that work with me. When I go to the Verizon store they tell me this is the 1st they've heard of it, yet I see many many posts about this! I really want an explanation as we cannot all be crazy! I never considered switching carriers until now ...... thank you for your comments!

Verizon_Support

Reliable service is what we all expect. Let's make sure we make that happen for you. We don't want to lose you. What zip code are you in? Is this inside as well as outside?

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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