multiple error downloading messages

When I turn my phone on I see 8 different error downloading messages....

The error retrieving information from server code is RPC: s-7:AEC- IN4D-I7VZ-XGK7C that specific one was for google play books. I have been to the verizon wireless stores and told me to contact you for help or to call a certain number. The phone is not working right. I cannot download or work any apps that are on my phone.

These errors also come up during the days when they are supposed to get updates on apps.

Accepted answers

Verizon_Support

Your patience on this matter is greatly appreciated Jkraats. Just to confirm, is your smartphone the LG Revolution? If so then do you have your contacts and other information backed up to either your Gmail account of Verizon Cloud? The next step is to perform a factory reset. Once this is done, please retest the functions in questions before restoring your info to the device. Here's a link on how to do the factory reset. http://www.verizonwireless.com/support/knowledge-base-41381/

ArnettHttH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

Verizon_Support

Jkraatz, you came to the right place and I know how important it is to have a working device. Let's work on getting these errors you are seeing resolved and get your phone back to normal. When did you start seeing these errors on your device? Is the software on your device up to date?

GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Jkraatz

This is been happening since May or June of 2015. There are no new updates that are currently listed on my phone. I went into the settings part and tried to update and there are none available.

Jkraatz

This is been happening since May or June of 2015. There are no new updates that are currently listed on my phone. I went into the settings part and tried to update and there are none available.

Re: multiple error downloading messages

Verizon_Support

Jkraatz, I can relate to how challenging error messages can be. Let's keep going.

What make/model device is appearing? What are the other errors appearing? Any patterns?

KatiM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Jkraatz

it says authentication error

it happens on google app, google talk, google play... etc

model VS910 4G

android version 2.3.6

it happens during the day when trying to update the apps, as well as when i turn phone on

Verizon_Support

ArnettHttH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!