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I can't get service on my iphone 5s...

I have an iPhone 5s 64gb that I bought the same day my wife got hers about 21 months ago. A new system update appeared a week or so ago, and I suddenly had no service. Wifi works fine, just nothing from Verizon. I downloaded the update and got service again. Then, suddenly, this morning, no service again. My wife, same iphone, same account, has no problems with her service, so I know I'm not just out of the service area. I've tried all the steps on Verizon's troubleshooting page. Nothing. Any ideas? Everything on the phone seems to work fine except No service. I didn't get it wet or drop it or anything like that.

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Verizon_Support

bjornolf,

Oh my! Help is here & we’re dedicated to making sure we get the service to your phone. You mentioned that you performed the troubleshooting steps on our website. That’s greatly appreciated. What steps exactly have you done?

AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bjornolf

So, the weirdest thing happened. My phone didn't work for over a week. I tried off/on. Removed the SIM card. Even swapped cards with my wife's phone. Mine worked in her phone, hers didn't work in mine. I tried the carrier restore. I tried the phone reset. Nothing. Then, on December 24th, I got a carrier update. Still nothing. Then, on December 26th, my wife and I left the kids with the grandparents and went across town (about 30 miles) for our annual post Christmas shopping/dinner date. We were strolling around Macy's looking at sale stuff, when all of a sudden, my phone beeped. I looked in my pocket to find four new messages and... FOUR DOTS OF SIGNAL!!!! I don't know how the heck it happened, but it's been working ever since. Any idea how THAT happened?

Thanks,

Joe

bjornolf

Turned my phone off and charged it last night. Turned it on this morning and NO SERVICE again. What is going on?!?!?!

Verizon_Support

I want to make sure that you have the best possible service bjornolf. Is anyone else experiencing this issue? What is your zip code? What is the make/model of your phone?

AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

smith6612

When your phone says no service, go to the following place: Settings > General > About. Check to see if an IMEI and ICCID number appear. If either are missing, please let us know.

bjornolf

Just like before, my wife's phone works just fine. We both have iphone 5s 64 gb. We bought them within a few weeks of each other about 20 months ago at Apple store. Mine is newer. Model is ME347LL/A. I have an IMEI number and an ICCID and MEIE number. I am in zip code 22172. When I switched SIM cards with my wife, my SIM worked in her phone, hers did NOT work in mine, so I'm guessing it's not the SIM card.

Thanks.

Joe

bjornolf

Sorry, MEID, not MEIE. Don't know why autocorrect did that.

Verizon_Support

Hi bjornolf! Your phone seems to be undecided on if it will show you a signal, huh? Let's see what we can do here. You mentioned the troubleshooting step you already tried, which was great, thank you! I do think you're right, that it is most likely equipment-related. Is there any physical damage to the device? Has it been dropped? How long had you been using it when this began?

ChristinaBB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bjornolf

Not sure what you mean by how long had I been using it? I've had it for about 20 months, and this started a couple weeks before Christmas.

I went back to the same mall again today, hoping it would fix the phone again. I went into Macy's again, but it didn't seem to help. I turned the phone off and on, and reset it. Nothing. My family and I ate lunch in the mall and wandered around a while. After being there about two hours, suddenly my phone had signal again! I've had signal the last few hours. Seriously, what the heck is going on?

bjornolf

Sorry, didn't answer your question. I have dropped it before, but not recently. I have it encased in Otterbox armor, but I took it off and could find no visible issues.

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