When I tap,, in settings, to connect to a WiFi nothing appears on my screen.
Bmfreedman, thank you for testing the phone while in Safe Mode. This helps us getting down to the bottom of this for you. With the phone working currently that let’s us know that the issue is with an application on the phone. I would recommend going into the Google Play Store, My Apps, and take a look to see what apps were recently updated. I would start around the time this problem occurred. If possible start uninstalling updates or apps and test out of safe mode.
TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Bmfreedman, we understand the importance of being able to use Wi-Fi. What is the make/model of your device?
EstebanP_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Droid maxx, android version 4.4.4, Motorola x8 mobile computing system.
Need any more info?
Barry Freedman
On Jan 13, 2016 9:53 PM, "Verizon Wireless Customer Support" <
I can't live without my WiFi! Bmfreedman let's get your WiFi humming along. When did this first begin? Were there any recent changes to your phone, like a software update or new apps? Is there any physical or liquid damage to the phone?RosanneM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No software changes, updates, or apps. Just a blank screen when I tap the
WiFi icon. We know the WiFi works in our home since my wife's phone picks
it up with no issues. Her's is an iPhone.
On Jan 15, 2016 10:03 PM, "Verizon Wireless Customer Support" <
