sending incorrect data usage texts

I have been getting incorrect data usage texts that I am over my data limit. I go to the site and it shows a different amount. I have contacted Verizon three times and no one seems to know why this is happening. For example, 2 days into my month, I got a text saying I was at 75%, I go on My Verizon, and it was only at 2% or something like that. This is stressing me out.

Accepted answers

bearone21

whoever is owner of the account can select who gets the data alerts.

All comments

Verizon_Support

I know how important it is to have the most up to date data information. How long has it been behaving this way? What kind of phone do you have? Any recent changes to your priceplan?
BryanS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

cmartine1

My plan starts on the 17th of each month On the 16th, I get an alert text

saying I was at 75% of my limit of 12GB. I went online to Verizon, and saw

that this was incorrect.I was really at around 2% or something. I have been

getting several a day, and each time, I went on to the site and it was

incorrect. On the 28th , It said I had used it all, then, yesterday, I got

one saying I was 6GB over. At this point I did purchase an additional 6GB.

Then today, I get one saying I have used 99% of my 18GB. I have gone online

to customer service, and they said something is wrong with their

information. I have talked to them 3 times. I have 3 Droid Turbo 2, and an

older model droid, and a tablet. I have not done anything new with my price

plan or anything. This needs to be corrected so I can have the right info.

One customer support person told me I could have the text alerts turned

off, but I want to be notified if I am close, but notified correctly. This

is stressing me out. I am over 12GB now, but nowhere near 18GB. Please let

me know what is going on.

On Mon, Feb 8, 2016 at 11:06 AM, Verizon Wireless Customer Support <

Verizon_Support

cmartine1 - I apologize for the incorrect data usage alerts you're receiving. I know this can be a pain. Please allow me to alleviate the pain and get this issue resolved. I have sent you a private message with the information I will need to resolve this issue. Thank you in advance for being a part of Verizon Wireless.
JacobV_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

broom2007

Has anyone supplied an answer on this? I am getting texts about every hour saying we have used up 1 more gig over our plan. It is up to 9Gig now and I chatted with customer service and was told to ignore them.

Verizon_Support

broom2007,

Help is here! We always want to make sure that your data usage is reported correctly, so that you don’t encounter and overages. Let’s look over this together. I’m going to send you a Private Message so that I can gather much needed information. Please respond back to me in the Private Message to continue. Thanks!

AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rathds

Me and my family also get the texts. Been happening the past 3 or so months. Different phones even but all on same plan.

Please help us resolve too.