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Poor LTE Speeds in Pittsburgh

I switched from AT&T to Verizon Wireless in December and I'm experiencing terrible LTE performance on my bus route and near my office in Pittsburgh.

I work at [removal required by the Verizon Wireless Terms of Service] , and my phone is practically useless at street level for 2 blocks in any direction.

I ride the bus from [removed] on the East End Busway into Wilkinsburg, through Regent Square, and finally to Swissvale.

The busway's speed is good until reaching Negley Station. Performance dips until passing East End station and then is fine until exiting the busway at Wilkinsburg.

Once the bus leaves the busway after Wilkinsburg Station, performance becomes abysmal, and stays horrible throughout the ride through Wilkinsburg and Regent Square (which is a big chunk of my commute). I have anywhere between 2 bars and 4 bars the entire time (dB is between -110 and -77). Performance doesn't improve until reaching Monongahela Ave. in Swissvale, which is almost at my home.

I ran Speedtest throughout my commute today. LTE Speeds were:

[removed]: 3.58 Mbps down / 4.40 up

Busway before Negley: 19.38 down / 14.83 up

Busway at Negley through East End: 4.69 down / 6.36 up

Busway after East End: 25.86 down / 9.59 up

Exiting Busway through Regent Square: 0.58 down / 0.18 up

Leaving Regent Square to home: 26.98 down / 14.96 up

To cover the basics: I have a brand new iPhone 6s, I've rebooted it, it's running iOS 9.2, I've tried taking off my case, and I've checked the Cellular settings to make sure LTE is selected for data.

Comments

Verizon_Support

BlairS we are so happy that you joined our network. Commute time is a vital time when cellular use is common. There can be spots where the service will change during bus or train rides. It can be a hand-off from one tower to another. It can also be a spot where for some reason, the service has has blocked areas. Has this issue occurred from the beginning of your service with us? Does this issue occur anywhere else?
RosanneM_VZW
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pherson

As someone who rides the busway, You have tons of users on the bus with various carriers but can interfere. With both my devices I haven't noticed any issues not to say there aren't any. All I'm saying is I haven't noticed anything. And I have both apple and android devices. Are you on one of the 71 buses? Just curious

BlairS

Performance notably dips to near unusability between Wilkinsburg Station and Swissvale. This isn't a spot, it's two complete neighborhoods. And it happens every time I've ridden the bus (around 7:30 AM and 5:30 PM). This has happened since the beginning of my service.

I also notice a performance dip at the East End and Negley Station areas (which are in Shadyside), but it recovers once we get past those stations. I've also experienced a brief dip in performance riding through Swisshelm Park in the morning.

Performance isn't great in my building, but I think that has to do with me working in a giant steel cage. If I go get lunch in the area, it's also extremely slow (which is funny since I'm a block from the Verizon building downtown).

BlairS

Yeah, I've been taking the 71 for the past 3 years. There were a couple of bad spots when I had AT&T (basically west of Negley Station for 2-3 minutes). My Verizon service is much, much worse.

BlairS

Nothing? Really? Now I see another post about poor speeds in downtown Pittsburgh. You guys may want to actually look into this.

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