Is there a way to restore deleted videos or pictures to a Galaxy S5?
only if they were backed up to the cloud or a computer
Keeping memories safe and secure is important but things happen and they can accidently be deleted. Let's work on this together to find out more. When was your last backup done? If it was before they were deleted, they should be save to the Cloud.
ErinW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks I tried. I tried to obtain them through the cloud, however; the files are not there. This occurred while trying transfer them over to a new SD card. Any other tips or suggestions?
Thanks for those details. While attempting the file transfer, did you proceed using the "move" or "copy" option? What exactly happened durcing the transfer that resulted in the pictures being lost? IE: did you remove the SD card midtransfer?
TylerK_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
