Droid Maxx

Jostco

My Droid Maxx will not connect to 4G. Works fine when connected to WiFi.

Accepted answers

nicholas_g

Can you make sure the mobile data is enabled.

From a home screen, select Apps ( located at the bottom).
From the Apps tab, select Settings.
Select More.
Select Mobile networks.
Select Data enabled to enable/disable.
Enabled when a check mark is present.

All comments

nicholas_g

Can you make sure the mobile data is enabled.

From a home screen, select Apps ( located at the bottom).
From the Apps tab, select Settings.
Select More.
Select Mobile networks.
Select Data enabled to enable/disable.
Enabled when a check mark is present.

Jostco

It is checked.

nicholas_g

You might want to try powering the phone off, removing the SIM card, reinstalling the sim card and powering it back on.

Jostco

Tried that also and still will not connect. Think I might need a new sim card?

Verizon_Support

Jostco let's keep your service humming. When did this first start? Were there any recent changes to the phone, like a software update or new apps? What zip code are you in?
RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Jostco

Not sure when it started. Could have been as far back as November. May have been intermittent. I don't recall installing any updates in quite sometime. No new apps that I can think of. My zip is 27526.

Jostco

Been watching closer today. 4g icon will came on for about 2 mins. Long enough for my email to come up. Tried to pull up Facebook and it went down again. Came up again for about 30 seconds then went off. This happened when I was trying to login to WiFi at work.

Verizon_Support

Jostco,

Thank you for those additional details. Let's definitely keep digging here. We are not showing any known issues there in NC. Does the data connection issue seem to be occurring indoors &/or outdoors? Is it occurring in one specific spot or all over?

ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Hi Jostco,

Thanks for keeping an eye on this for us. I looked at your previous post and I see that the zip code you provided does show some opportunities. I'd like to pinpoint the location within this zip code to take a closer look. Can you suppy me with 2 cross streets in the area?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!