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Can't make calls or texts. But I can receive them. Help?

Yes my bill was paid. I can't use data, send texts, and make calls. But I can receive calls and texts. I did call Verizon went to technical and then advance tech. support. I even went to a Verizon store and got a new sim. But still my phone is not going to work. I did updated it to the newest software update also. They told me to call back but I don't really want to keep on telling the same thing over and over again. I am just wondering what is going on. My phone also shows it switches between 1x to 3g. And my phone is a Galaxy S5.

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Verizon_Support

Here to help. Howl ong has this been an issue? Are you seeing the same coverage everywhere you go? Is the device connected to WiFi?
TylerK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Jakeh9766

A day or two now it's been. Yes it has been everywhere and I know were I am is 4glte. Yes I am connected to wifi but during activation of sim I believe I was not.

Verizon_Support

We always want you to have service and the ability to make phone calls, Jakeh9766. Do you know of anyone else that is experiencing this issue? Have you reset the phone since the update? How are the r settings configured on your device?
TimothyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Jakeh9766

I don't know anyone else. I did not change anything in settings or anything. I believe I reset the cache after resetting but I never had any problems after the update. So I don't know.

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