How do I file a formal complaint against a customer service rep?
We never like to hear that you have had anything but exceptional customer service. I have gone ahead and sent you a Private Message. I look forward to hearing back from you there.
ChristinaM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I need to file a formal complaint, too. I'm very frustrated after my last call and the person inability to keep a consistent answer or insure me of an immediate resolution.
I need a number to call or an email to utilize.
We want to do all that we can to deliver you the best possible service, Aliciareview. Whether it’s customer service or cellular service, we are receptive to your feedback as this makes us a better company. To be sure, let’s make sure we wrap our arms around what happened. What was the reason for contacting customer service? What was the resolution expectation set by the rep?
DavidH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
As I remember, the only reason I called was because my credit card that was
on autopay was compromised, and I was not aware until I was overdue and
received my bill which was double. I knew I needed to fix the autopay and
make an immediate payment. Then while I was at it, I figured I would as for
the late charge to be removed since it's not common for my account to go in
overdue status.
Thanks
Crystal Del Valle
On Thu, Jan 21, 2016 at 7:27 AM, Verizon Wireless Customer Support <
