when trying to remove the lock screen password it is stating it has to be done by a admin

araceli30

how can I remove the lock screen if it says it has to be done by an admin

Verizon_Support

araceli30,

Having a pesky lock screen on your phone can be upsetting. I've forgotten my code many tiimes and had to reset my phone. Just to make sure are you referencing the lock screen on your phone or on your computer?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!