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Poor customer service and increased data plan charges after international travel!!!

I had called Verizon around Oct 22nd/23rd in connection to a trip to Shanghai. I was looking for a data plan for a 1 week trip. Easy right! Hell no!

I had to deal with customer service 4 times.

1. The first call, the rep says it can only be done in a store and sent me to a Verizon store saying I had to be there in person!

2. I make time away from work and show up at the Flemington, NJ store. The man there sends me back to customer service again but with a bogus phone number because I protested!

3. A wild goose chase later, I call the number I called the first time. She puts me on hold for a long time and does whatever and tells me I am all set for the trip and would get an email!

4. Sure I got an email but it was an "estimate" and I did not have a plan. So I call again.

5. This lady did her job right and set it up and set up a cancellation and all's well for that trip.

I felt I was being bullied since it should not be that hard to satisfy such a minor request! But it did not end there!

I FIND OUT THEY BUMPED UP MY DATA PLAN CHARGE as of November.

I had an unlimited data plan (I was grandfathered into that plan) and suddenly I am being charged more as of that transaction.

THIS IS RIDICULOUS THAT YOU CAN TREAT CUSTOMERS SO SHABBILY!!!!

I need my plan reinstated.

Thanks

Anita

Comments

Verizon_Support

AnitaAtina,

We only want to help make your traveling experience better and easier for you when you get back. I’m glad to hear that one of our Customer Service Reps was able to get the task done correctly. You can also always feel free to reach out to us via Facebook or Twitter if you ever have any questions regarding your wireless plans. Recently we have made changes to our Unlimited Data Package and the pricing has gone up. We not able to make changes to prices but are able to help evaluate your wireless plan to ensure you are set up for wireless success. Click on the link to start an Account Analysis to ensure you are set up for success. http://vz.to/1HkGeEq

YareliM_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AnitaAtina

Thanks for your prompt response.

1 out of 4 is a very poor success rate I am afraid and it included a trip to a store as well!

With regard to the rate increase, what triggered it. There was no change of state in my case (contract wise) which is why I assumed the call triggered someone changing it. I don't recall seeing anything in the mail etc. I missed the change because of automatic bill pay.

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