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20+Yr VZW Customer Being Charged 2.5x MORE in Access Line Fees - Why?

I'm concerned that after more than 20 years with Verizon, it appears I am paying far more for my services than your less tenured customers. For example, I've noticed most customers are paying $20 or less for the "Line Access," fee whereas my line access fee is $49.99 per line. (note: I have 2 lines attached to my account). In addition to this $100.00, I pay an additional $20 for unlimited talk. This is a whopping $120.00 before adding any any additional features such as "email/web access," "text messages," and "hot spot" fees. Please help me understand why is this the case and what can be done to correct this? I appreciate your assistance.

Comments

Sparkbug1

I feel your pain, been a loyal customer for over 10 years. I called to see if there was anything I could do about the price and was told not as an existing customer but when my contact was up I would get the better deal. I then told them I would be having Sprint buy out my contract and was told by the Verizon rep that I should make sure sprint calls them so I can keep my number. Unbelievable. So much for loyal customers. I will be leaving Verizon very soon.

Ann154

You are NOT required to keep the same plan for the rest of your tenure as a Verizon Wireless customer. You can change your plan at any time. If the new plans provide a better fit for your service needs and budget by all means switch your plan.

What plan do you have now? From the numbers you provided, it sounds like the Nationwide Plan with maybe the unlimited data plan.

JESSI2016

It seems that Verizon is more concerned with trying to get new customers with their current promotion of "they will pay up to $650 a line if you leave your current carrier for Verizon". But not concerned with the customers they already have no incentives for their loyal long term customers. No incentive to stay.I did some research it looks like AT&T has better plans for your money. They charge $15 per line. What I pay for 3 phones with Verizon I can switch to AT&T and add a 4th line for the same price. It's a no- brainer. Only when I call to complain about service or my bill will they offer me a "promotional discount" that comes with an expiration date.

rcschnoor

The only plan I can think of with a $49.99 line access fee would be an old Nationwide Plan with unlimited talk. I believe at one time Nationwide had the option of unlimited minutes, but can't remember what the line access fee was.

You have this line access fee because of the plan you have. If you don't like it, switch to another plan with a lower line access fee.

I am not sure where you get this idea that "most" Verizon customers are paying $20/month or less for their line access fees. Customers on More Everything or the Verizon Plan who are under contract are paying $40/month for their line access fees. Out of contract customers on More Everything who have not manually added the little known month to month discount are STILL paying $40/month for their line access fees. I would guess that it is more likely at least half of Verizon customers are paying $40/month for their line access fee.

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