It has now been ONE MONTH, since I switched from sprint to Verizon. I have had a literally nightmare for the switch/trade in for my old sprint phone. I have called customer service 6 times and spend a total of 4 hours on the phone and I have been in contact with Nick from Diamond Wireless at the BJ's site on Red Lion Rd in Philadelphia 3 times now. Nothing is getting fully resolved. After weeks and countless calls, we finally figured out Sunday about going to vzw.com/tradein for the trade in receipt to get emailed to me, something that none of the representative knew about the 6 times I called. I emailed both the screen shot of the email for the trade in receipt (it did not have an option to download a PDF) and my last sprint bill on Sunday. Monday I received an email stating that my package and shipping label are being sent and to send the phone back. Now I'm getting an email saying my trade in is "invalid" and to provide the trade in receipt. This is the most disgusting form of customer service I have ever experienced. I have been bounced around by people who's job this is to get done and help, without that outcome. I have done more than enough on my end to get my "Visa Gift Card". If anything I should be compensated for all the running around I have been doing for YOUR REPRESENTATIVES!!! This is a disgrace. I will not be providing ANYMORE INFORMATION because Verizon should have the 3 emails with all the attachments I uploaded from the last 3 weeks of this headache. If this issue is not resolved, I will be ending my services with Verizon with FULL REIMBURSEMENT OF THE MONEY I HAVE PUT OUT!!! I have never had to go through this much aggravation for a promotion that a company offers and knows nothing about!
