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Want to upgrade phone on unlimited and dont see way to do it.

So I have a unlimited data plan. Read back when they announced the new $20 fee being added that I was able to now upgrade my phone and keep my unlimited.

So now a phone I want is coming and I want to upgrade to it. When I go into my account and choose upgrade device I go through and I choose the S7, select what phone protection plan I want etc... But then it brings me to the plan selection and I only see the tiered data I see no option to keep unlimited. If I just hit continue and go to the cart it shows phone charge and my voice plan charge and nothing for data.

Contacted chat and was told at first I couldn't upgrade, then that I should be able to, and then that they couldn't help me and to call.

Called but was on hold forever and then disconnected and am feeling very annoyed.

Does anyone know what the story is on upgrading your phone with an unlimited plan? Should there be an option to pick it or do I just checkout without choosing data. Any insight would be appreciated

Comments

pherson

YYou have to pick a device payment plan in order to be able to keep unlimited data, meaning you would pay your phone off over time. The 2 year agreement is not an option with unlimited data and hasn't been for years. You could also pay full retail for the device.

bobbo33

This answer is nonsense and is of no help.

I did pick a device payment plan.

When im checking out I see nothing that states what my data plan will be. I can either pick nothing or I can pick a tiered data plan.

The checkout screen shows what my monthly charge will be for the phone and monthly charge for my voice/text and shows nothing for data.

What do I pick to keep my unlimited?

rosajazl

When you try to place the order online, the website is designed to encourage customers to move toward newer plans, which is why it doesn't give you the option to upgrade with your existing plan since it is grandfathered. You are still able to upgrade with the device payments, but I would suggest calling in to customer service (800-922-0204) to do so. I know it can be a long wait time, but really that's the best way to make sure you upgrade your phone and keep the same plan intact. You would also be able to go to a corporate Verizon store.

Verizon_Support

We want you to be able to get the device of your dreams without changing your current data plan. Are you trying to do this online? Have you contacted customer service?
NicholeK_VZW
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