Horrible data plan

I just upgraded to 18G plan. My plan renews the 25th of every month. According to you records I used a 10G of data on the 26th, even though I am the only one that has excess to the modem. I used 10G without watching a movie or streaming anything really. I am at work all day, so I was not at my home to use 10G and my devices are using the wirless on my job all day . I was already disappointed in the plan to begin with. I really can't watch movies on the plan that I now have anyway. Then to have 10G mysteriously disapear. As soon as my two year contract is up I will be changing wireless companies. This is has not been a good experience with your company.

PS: Also, I could not find a place to send an email to your company. This form is all I could locate.

Accepted answers

Verizon_Support

Fancy2x

I know how important it is to manage your data usage. Do you only have your phone on your plan? Do you also have a mobile hotspot? When you check your usage online, which device does it show used the data? When you use our Data Utilization Tool (http://www.verizonwireless.com/support/data-utilization-faqs/ ) what category was used the most?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

Verizon_Support

fancy2x,

We appreciate the time you've been with usa nd don't want to see you leave. Having an understanding of what's happening on your account is definitely important, so let's figure out what's going on. Since your concern is account related, I've sent you a Private Message. Please check your inbox for my message and reply there.

ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

fancy2x

I was asked what I did on the internet and I told them that I played games mainly and some surfing the internet (facebook). I watched maybe 4 to 5 movies a month. So the salesman recommended 18G. I realized once I got the data plan, that it was not sufficient for netflix or any other streaming service. I could watch one movie and it would burn 2G to 3G for a 1.5 to 2.0 hour movie. So I stopped using my data at work and used their WiFi and this saved me some data. So when my data reset 01/25/16, I was very careful with it, because I wanted to watch this series. I checked my data balance the morning of 01/28/16 and it was less than a gig used. So that same afternoon about 4:00 I prepared to start the series and checked the balance so that I could start the series. There were 10 plus gigs used. I knew this was not possible, because my mother had out-patient surgery (I used the hospital's WiFi while we were there) and we had just got back to my house. When I contacted Verizon, the clerk informed me that the data was used 01/26/16. No one else has the password. I just cannot account for why 10G would be used. I was not pleased with the plan to begin with, but I chalked it up to the fact that I should have researched it better. I had decided that I would make do, but half of the data being used up was just a bit much. I will finish out the contract, but I will have find a better plan after that. I was an Altel customer and was converted to your company when Verizon bought them out. I not had a real complaint until now.

Thank you for your consideration concerning this matter.

Momma23dogs

IF your mifi is connected to a computer, it would do updates and security downloads without asking. It's pretty easy to use 10 GBs a day. Our home internet plan has a cap of 700 GBs and we come pretty close.

IF you have any home internet options, please investigate those further.

fancy2x

I have a kindle and my phone and I take these two devices with me everyday without fail. I do not have a computer and I alway turn off all automatic updates. This why I know I have not used 10G in 3 days.

Verizon_Support