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2014 Verizon edge program

So back in 2014 I had Samsung galaxy S5 and had it for 5 months on Verizon edge I was told by customer service on the phone that I paid off the phone and put a note on my account saying I paid it off. The. Come July 2015 I receive a bill for 599.99. The bill said I have never paid off the device but wait customer service put in notes that I did. So from 2014 to now I been calling customer service and I was told yes that i didn't pay off the phone so that charge right. Customer service is really Bad a following up with customer issues looks like I won't be choosing Verizon wireless for my next phone.

With that being said I do not trust the payment agreement. Now I have to look over my bill to make sure I am being billed right because I don't want another bill like that again. Now I can't wait for June to come for I can get rid of Verizon.

Anyone else have this happen to them?

Comments

kaebfly

Did you actually pay the phone off with a lump sum payment after 5 months? I see that you say a note was placed on your account but you don't say you actually did make the payment (how much did you pay?). If you did make the payment do you have your receipt to prove you did so? That would make it easy to dispute the issue.

puckitup408

I paid the amount over the phone with my debt card and now trying to get a bank statement.

Verizon_Support

puckitup408,

Thank you for using our community member forums. I'm sorry to hear about an issue with a device payment agreement. I know unexpected charges can be a major shock to the budget. We can definitely look into this for you. Please reach out to us using a private option, such as live-chat, phone, or social media, so that we may research the issue for you. We look forward to helping. http://vz.to/1PA1v1Q

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

puckitup408

I called customer service and nothing can be done. So i already switched over to another carrier just waiting until June 2016 for i can move my other lines with me. So it shows a lot about verizon wireless doesn't care about customers. A 10 year customer says follow up with customers and teach good business practices.

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