4g Router dropping connection

phelps916

I have had my 4G router for a couple years now.  Has worked great from day 1 until a week or so ago.  It constantly drops service.  The router logs show modem events, it disconnects and then a few minutes later shows connected again.  Any reason why? Is there a firmware upgrade needed?

Thanks

Verizon_Support

phelps916, let's work together to get to the root cause of this issue. Which make and model device do you have? This way we can check for any newer firmware versions.

MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!