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What did I do to be treated so poorly?

I am completely appalled at the service and help (or lack-thereof)that I have received. In the last two years I have been promised several things by there representatives and "supervisors", but when it came time to deliver i got nothing and was told there was nothing anyone could do about it. Well there is something i can do. I can call every day for the rest of the week and ask to speak to a manager(of which i was told there weren't any). I can wait for a call back from them, and when i don't receive that call back I will formally write a letter to the corporate office. I will also file a complaint with the Better Business Bureau and see that this complaint is followed through. I will also go as far as filing in small claims court if I do not get a response. Do you know why I would go through all of this? Because no one deserves to be treated the way I have been treated. Especially a customer of 11 years.

Comments

naansalad

we agree with you but I am sorry you forgot to tell us what's going on ...venting will help you but will not get help to get your issue fixed...so if you can tell what happened? what you need help with we as other customers may give you or input /suggestion or maybe best route to resolve issue :smileyhappy:

dboydsto

A year ago I was with Verizon wireless on my previous plan. I was sick and tired of my old phone and wanted to upgrade. I was told I wasn't eligible for an early upgrade but that the edge plans were just rolling out and are really helpful in getting the phone you want. I was told I would be eligible by sept 2015. I was told this around May-June I believe. Well when September came around I called back to set up the edge plan. That's when I was told that I wasn't eligible until 2016 and that it was a mistake made by the previous representative. I was extremely upset because I was waiting so long and was so excited for September. The representative also said there was nothing they could do to get me on this plan and that I would have to pay full price for a new phone. I had been having several other issues with Verizon at that point so that was just the last straw. I changed to T-Mobile at that point, I even called Verizon and said I was going to switch and they said there was nothing they could do almost as if they were fine with losing a customer. I was with T-Mobile for a week and had no service because they lied to me as well about the coverage in my area. So I called Verizon to see what they could do. I spent countless times on the phone with representatives to work out the kinks of switching back and it was a nightmare. Finally when all was said and done we were promised that the edge plan would be eligible for myself and my fiancé who is also on the plan with me. Right away I got the iPhone 6 on the edge plan and was very happy. My fiancé wasn't going to be able to get a new phone for a couple of months but the representative ensured that we would have the eligiblility for whenever we needed it. So about three days ago my fiancé went to the store and spent an hour picking out the phone he wanted and talking with the salesman. They just had to order the phone he wanted and have him pick it up at the store in two days, but everything was ready to go. And then o received a call a day later from the store saying that they didn't check on his credit amount left before they did all this and that he does not have enough under the edge plan to get the phone. This was a complete blind side because we didn't even know about any amount for the edge plan. All I was told from the beginning was that they ran my credit and we were both eligible. But now there is some amount that deters us from proceeding and that I used it all up when I got my iPhone. But I out a down payment of about 200 on my phone and I am paying monthly. No one explained this behind the scenes amount thing to us and now when I call every person I talk to says they can't help me and that's it. Even a supervisor told me there is nothing they could do about the fact that Verizon lied to me 3 times about the same issue and dangled something in my face and at the last minute ripped it from my hands. I feel completely betrayed and stupid for thinking I could get what I was promised. All we want is for him to get a new phone, we both work 70 hours a week and are full time students we don't have time for all these lies and phone calls we just want the service we pay for and for promises to be fulfilled.

naansalad

now we know why you are upset and yes I be same too after that but here what I had done

1.rather than calling for upgrade date I had checked by calling #upg

2. yes your limit to get new phone or adding a line do go with maximum you be allowed by carrier if you have used and don't have enough left to spend on new device it cant be override not even supervisor

3.no one know how much you have credit limit unless you need new device.

4.in store who said come after two days should know that before give you false promise to come back to pick phone.

4. you had tried T_MOBILE it be same and I am sure other carriers do same as well .

we can try to explain you and we can be sorry for getting run around for you but cant do anything to help you if V said no then NO

dboydsto

You grammar made it difficult to understand. I have other people working on this.

Thanks

Sent from my iPhone

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