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Unable to get Basic visual voicemail over wifi

I have the visual basic voicemail (free one after the trial) and it works well except that I have to turn off wifi to get my list of voicemail. I get the notifications just fine but then when I start the app the wheel just turns for a while and then it gives the error code 9004 message. When I turn off wifi it works fine. Is there anything I can change or is this just something I have to live with?

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Verizon_Support

This voice-mail issue does sounds troubling and we certainly wouldn’t want you to deal with it for much longer wtapple. You should not have to connect to wifi to ensure that your phone connects to our your voice-mail and the code presented is letting us know there is an issue with network connectivity. What type of phone do you have? Have you always had this issue? Please send us your area zip code to review area.

YareliM_VZW
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wtapple

My zip is 27244

My phone is an LG G2 VS980 4G LTE

OS is Android 5.0.2

App is Basic Visual Voice Mail v.3.11.16.2

You misunderstood my problem. I don't have to connect to wifi get voice mail. I must disconnect from wifi to make it work.

I think this has been a problem since I started using the app which I think was when the operating system upgraded and the app installed.

hetheryh

I am having exactly the same issue, and have been for months. Plus, people are now telling me that my phone tells them it is not able to accept their calls now. Please help.

Ann154

The visual voicemail application requires a cellular data connection to verify itself to the network before retrieving any messages to be sent to the phone.

Rdronia

I had this same exact problem and SOLVED it.

I enabled WIFI calling on my phone.

Basic Visual VoiceMail now works when connected to WIFI.

I now no longer need to disconnect from WIFI for Visual VoiceMail to function.

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