I cannot get my new s7 to be a mobile hotspot. When i turn it on it says that i need to subscribe, but when i go into my account it lists it ss sn included service.
You may need to do a chat with an online rep to ensure there are no feature conflicts. Depending on your plan, as Ann154 said, this could be the culprit.
Do you have a prepaid plan or a postpaid plan? Which plan do you have?
mdmott2000, mobile hotspot is a great way to connection on the go. Let’s get this feature up and running. Ann154 & bd94s10, great question on discovering why this feature is not working. Let’s work together on getting this figured out. What is plan do you currently have? Verizon Plan? More Everything? Nationwide?
NatashaA_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I'm having the same issue with my S7 edge! Had it then all the sudden didn't work. Says to go check subscription and when I do it says I have it. When I did troubleshooting it says I have something blocked. Go to the blocked items and NOTHING is blocked and there is no option for hotspot that I can see. Frustrating!
Login to your My Verizon on VZW.com and take a peek at your features. Sometimes a feature conflict or a block within your features could cause the challenges.
Totally not seeing where anything is connected to the HOTSPOT?!?! Didn't see it on the blocked features either. Guess I'll have to contact someone soon. I don't use the hotspot very often but sometimes I'm in a place where I need it.
Agreed with wanting to use it from time to time. I'm the same. I'd do a chat with an online rep. Might save you time vs. calling in.
Ironlady37, we want to ensure that you have all of the services that you need. You mention that this hotspot was working one day and not the next. Do you recall adding any recent apps, games or software around that time?
LorenB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I don't remember if I added any apps or games or not. I know my hotspot worked on my S6 and doesn't work here on the S7 edge. Now I can't pair my S2 watch with the phone either...frustrating.
Lets work on getting your device connected Ironlady37. What plan do you have (More Everything, Verizon Plan, Nationwide plan)? This will let us know what features you need to get t his working.
KinquanaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
