"good working condition"

What is Verizon's idea of "good working condition" when it comes to upgrading my current edge phone? My phone works perfectly but has a small Crack on the bottom of phone. It isn't even on the actual screen it's below the LG symbol along the bottom. I have an LG G4

Accepted answers

Ann154

A cracked screen anywhere on the glass front is considered not in good working condition.

All comments

Ann154

A cracked screen anywhere on the glass front is considered not in good working condition.

byers07

I'm not surprised, that's a bummer cause my phone works perfectly and you don't even see the Crack. I actually hadn't even noticed it

bearone21

for what they give you for it, use it as a wi-fi only phone if you upgrade, that's what i've done with my old s3 & s5..

byers07

I think I may have to trade it in if I want to upgrade my phone, I am on the edge program and am eligible for an upgrade but it says the must be in good working condition, I just don't know what that means to them.

Ann154

Pay off the remaining balance of your Edge/DPP payments and you don't have to trade in the phone. You can keep it.