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How to get my phone really unlocked???

I have my deceased mother's Motorola phone and am using it internationally. While it works, it is apparently still locked to Verizon, as it advises the sim is unknown, and I cannot tether with the phone. How can I get this fully unlocked?? I no longer reside in the US, nor am I a Verizon customer, but my mother was a Verizon customer for years. Thanks for any assistance!!

Comments

Verizon_Support

inisfad we are here to answer your questions. What model Motorola is the phone? We look forward to your response.
RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

inisfad

Thanks for your response! It is a Motorola Droid XT912. My mother purchased it in Florida about 4 years ago....It will work over here, once I click 'ok' after the 'sim is unknown' screen comes up, but there are a number of things that continue to look for Verizon, such as tethering. I would like to get this properly unlocked, if possible. Thanks for any information or help that you can give me.....

Verizon_Support

Inisfad, I know that you are anxious to use this phone to its fullest. The good news is, that as this is a 4G phone, Verizon Wireless would not have locked the phone. Is the SIM card that is currently installed, one from a provider in your local area? If so, they may require specific settings for these features.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

inisfad

Thank you for your response. Sadly, I have been through this discussion

with Verizon before. The phone IS locked - I am able to use it as I am

outside of the USA. However, each time I reboot the phone, it advises

that the sim is from an unknown source. I am able to just hit 'ok' and

the phone works. However, I am UNABLE to tether using this phone, as it

is looking for a Verizon signal. There are other areas of the phone

that are also unusable, as Verizon is somehow coded into the phone. I

would like to provide you with my IMEI number, and get the phone

properly unlocked. I understand from Verizon's statements on the

internet that their 4G phones are not 'locked', but in essence, this

phone is. I have my mother's phone number which will confirm that she

was a Verizon customer when the phone was purchased.

The sim card that I am using is from Vodafone, which is actually

affiliated with Verizon in some way. There are no 'specific settings'

for the sim card to be able to tether with Vodafone - the phone is

automatically looking for Verizon.

Please advise if you are able to properly unlock this phone if I provide

you with my mother's old phone number and the IMEI number.

Thanks again for your response.

Best regards,

Jane Brown (inisfad)

verizon <https://community.verizonwireless.com>

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How to get my phone really unlocked???
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