My phone continues to break up or drop the call "call failed". Then it encourages me to enable "wi-fi calling". Evidently it's happening all over Missoula. What's the explanation?
Here is something that should be checked that verizin fails to tell you especially if you have LTE turned on..... It's know as HD voice, it's likely on by default in the account portion of " My Verizon" in your account. If so, this feature will cause random dropped calls, crackling sound and a random signal squeal if you're in a marginal area where HD voice and LTE don't function well.
i Have had this issue personally as well as others and this is the easiest way to resolve:
After this was done and new phone was up and running I started experiencing the same issue. I immediately logged into My Verizon account and looked under my line of service ...... Tab to "manage products and apps"....look for free apps..... Once there look for Advanced calling( previously know as HD voice)..... See if this feature is turned on for your line.... In most cases it's set by default to be on. Turn this feature OFF for your'e line....... Save changes .... Log out of My Verizon......... Wait 15 mins for VZW system to update..... After 15 mins.... Reboot you're phone or reset network settings..... I actually did both..... Afterwards problem was solved..... Vzw should know how to do this but don't. Found this to work thru months of personal trouble shooting measures.
