Who in regional management can I contact to get results from customer care..?

My wife and I were misled by a sales rep based on a system error in Verizon's system.. We were told several times and I was shown on a sales reps computer a employee discount percentage of 18%.. However after confirmation of the paystub the percentage dropped to 6%.. The 18% was a huge factor in signing up for Verizon Wireless, however the 14 day grace period is long gone and now we are stuck.. I received an email stating that the sales rep was viewing an error in the Verizon system and that my wife needs to instruct her employer to take steps to raise the percentage..

I guess you could look at this as a "bait and switch" move but the least Verizon could do is make this right in some form.. Problem is nobody wants to deal with this issue and I'm tired of calling customer care only to be disappointed once more by people who dont know how to handle this issue..

So I believe going to the an upper management person might help to clear this issue up..

Accepted answers

veryfrustrated0118

The best way to get the correct discount offered by your employer is to visit Verizon Employee Discount & Employment Validation - Verizon Wireless and put in the employee's email address. A link will be sent to the email address and then follow the instructions to have the discount added.

All comments

veryfrustrated0118

sassypipeman

There are 2 selections offered by Verizon to get employee discounts.. 1. Present a pay stub or 2. Employee email address.. The reason for this is simple.. not all employees have employer email accounts.. Customer care already informed us it doesn't matter.. the discount is the same either way..

veryfrustrated0118

Then maybe at one point the offering was 18% but the employer may have changed it. The discount is according to the agreement that the employer has with Verizon. The rep was trying to get you the biggest discount possible. Upon review of the submission Verizon gave you the discount in accordance with the deal struck with the employer. That is hardly Verizon's fault. The HR department at your wife's job should be able to clear up the misunderstanding but it is not VZW's fault that the deal changed.

sassypipeman

First of all it doesn't matter what was changed.. NOT my fault either.. Second the percentage offered and the pay stub accepted by Verizon should be honored as the percentage is still shown on the sales rep Verizon owned computer now for two weeks after acceptance..

As a consumer it doesnt matter to me what happen or why.. what was offered should stand firm period.. If a glich in Verizon's system is causing an error how is that not Verizon's fault? If you go into any retail business and purchase something that the price is spelled out, the consumer doesnt care what or why or how it happen that the price is wrong, that would be the fault of the retailer..

pherson

Well first of all, Verizon company discounts start at 8% and not 6%. That just doesn't happen.

Verizon_Support

sassypipeman,

This stopped me in my tracks. We are happy to see that you have joined our wireless family & don’t want for you to regret making the switch. Let’s take a deep dive into this situation. I’m going to send you a Private Message so that I can gather more information to assist you. Please respond back to me only in the Private Message to continue.

AliciaS_VZW
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