How can I receive the promotion I was promised?

kaceysmom

What do I have to do to get decent customer service and receive the promotion I was promised when I switched to Verizon back in January?  Worst service I have EVER received.   Mistake after mistake made on end of Verizon and I am forced to continue waitin

Sent a letter to the Board of Directors as no matter how many times, how many way ways, how many people I talk to problem is STILL not resolved - 3 months after switching.

[Subject line was edited]

Thank you,

Verizon Moderator

Verizon_Support

Kaceysmom we appreciate you and your business and never want you to feel this way. We appreciate the opportunity to review this further for you. Please clarify what promotion are you referring to?

TionnaB_VZW
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