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Punished for being a loyal customer

I am VERY upset with Verizon and if they don't change, I will. My husband and I have been loyal Verizon customers since they bought out Alltel in 2005 or 2006. At the current time we have one account with 4 lines but when we were still paying our older children's bills we had two accounts with 9 lines total. In other words, we have given Verizon a LOT of our hard-earned money over the years.

A year or so ago I made the mistake of upgrading my husband and my lines. It was a mistake because we had been on an on Alltel plan and had unlimited everything, including data. I had a feeling I was doing the wrong thing but it was the only way I could get two shiny new iPhone 5s for free. So I did it. When my daughter wanted to upgrade I made her save up to pay full price because there's no way we could pay the bill if she lost her unlimited data. My son needs his unlimited too. So they're basically stuck unless we want to pay full price for phones. Or buy used ones on eBay or something.

Imagine my excitement when I heard Verizon was hanging the rules and now I would be able to get my son a new phone without having to pay full price!! He NEEDS a new phone. His old one won't hold a charge anyone. It's completely unreliable.

But that rule change doesn't apply to our account. Nope. The reason why? Our plan is too old. We still can't upgrade without losing our unlimited data. The rule change only applies to certain old Verizon plans. The customer service rep I spoke with today tried everything she could think of. She called several different people. She worked hard for an hour and a half but it just cannot be done.

I feel like we are being punished for being loyal customers. Like I said, we have spent thousands of dollars with Verizon in the past 10 years. I'm not asking for a free phone. I'm willing to make the monthly payments on it. I'm just asking to keep the plan I chose without losing the benefits the plans offers. I shouldn't be forced to change plans in order to upgrade. I feel I deserve to keep my plan. Have we not at least earned that by being loyal customers all these years?

By the way I cancelled my wifi service because they did the same thing to me for that. I was stuck on 3G because if I upgraded to LTE I would lose my data package. I'm at the point now where those commercials for the other companies with unlimited data are starting to look really appealing.

Comments

Verizon_Support

rachel12b,

I’m concerned hearing this. We never like losing any of our loyal customers like yourself, nor do we want you feeling punished. As a consumer, I can relate why you would want to hang onto your plan, especially if it’s working for you.

Let’s look into options. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

KatiM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Snn5

As much as other carriers are awesome with unlimited data, even T-Mobile is pivoting away from Unlimited mobile, but then, with Binge On and Music Freedom, one doesn't need unlimited data...for the most part, there are those who do of course.

Weth

There is much misinformation in your post.

IF you have a 3G phone and you bring or buy full price LTE phone, you do not lose your unlimited data package and you can keep the same plan.

IF you have an unlimited plan, you should be able to do a device payment plan now. You could also consider doing a payment plan through Apple for the phone and just transfer the new phone. You have options.

Verizon wants old unlimited plans gone, and does not make it easy. However you are no longer on contract and certainly there is no "I deserve unlimited forever" as a valid complaint. Buy what is best for you, forget the loyalty feeling for large corporations. It's just business and loyalty is just a marketing term.

rachel12b

I don't believe I shared any misinformation.

I mentioned in my original post that I could pay full price for a phone and keep my plan. I don't want to pay full price.

I also mentioned that my plan is not included in the "device payment plan" upgrade option. I said that the plan is too old. The only plans customer service can upgrade without me losing unlimited data are VERIZON plans. As I mentioned, my plan is an ALLTEL plan. The rep tried for 1 1/2 hours to change it. It cannot be done.

No, I'm no longer under contract (as of just recently with two of the lines finally going out of contract) so yes, I could leave Verizon and I mentioned I might do that if they can't find a solution to my problem. I think loyalty means something to some companies. We will see if Verizon is one of them.

Nyobie_B

IMHO, you're being unreasonable. Verizon Unlimited Data plans are still honored under the grandfathered contract just like you said but you really shouldn't expect that you can have the best of both the old plan, and the new rules.

If you want Unlimited Data, there's a trade-off. You have to pay full price for devices. These device manufacturers don't create the most amazing electronic gizmos on the planet just to give them away. There are hundreds of millions of dollars of research that goes into the creation and manufacturing of these devices. Every piece of the food chain is affected by what we're willing to pay. If you want the best that technology has to offer, it should never be expected to come at a discount, or for free, simply because you've been paying for a service for years. Loyalty based on time you're with a service my dear, has nothing to do with running a business.

rachel12b

*Sigh* Did you read my original post? What did I ask for that was unreasonable? I stated that I didn't expect a free phone and that I was willing to make monthly payments on the phone. I simply want to keep the plan I have had for years. That's NOT unreasonable. Other people with unlimited plans are allowed to do it. My plan just "keyed in" to the system to allow it. I'm not asking for anything that's not allowed!!

rachel12b

I'd kindly ask if you don't have something relevant to this conversation you just not post in it. I'm tired of people skimming through my original post and making comments that are inaccurate and that aren't helpful. I'm already frustrated enough.

rachel12b

And I meant:

My plan just **isn't** "keyed in" to the system to allow it.

Before someone corrects me on that.

kaebfly

You are aware of the situation with your account. You won't be able to get a new device without paying full retail. If you're wanting to upgrade to iPhone 6s/6s plus you may still be able to do the payment plan if you can qualify for Apple's version of it. If you qualify (good credit and have a credit card that they can do automatic monthly payments on) then that should be your loophole around Verizon's ban on upgrading using their payment plan. But if you just don't want to have to pay full retail at all then you're either stuck or you will have to resort to buying slightly used devices (and some new) from somewhere like eBay or Swappa. Or...you can check other carriers like you said you may do. Chances are you will have to pay full retail with them also. But if they can give you the service you need with the coverage you need and a device the way that you want then that just may be what you need to do. The rules are what they are and your amount of time with Verizon has nothing to do with it. In this case you have a plan that was never a Verizon plan to begin with as you were originally an Alltel customer. So you have something that no original Verizon customer (meaning they didn't become a customer due to their original provider being purchased) ever had. We had the option for unlimited data but not unlimited everything...and until recently we were in the same boat as you. We couldn't upgrade at all without paying full retail upfront. Only difference now is that we can upgrade by paying full retail over 24 months but we still have to pay full retail.

Nyobie_B

It was relevant because I did something similar but I took responsibility for my actions. I'm regretting the decision to leave Unlimited Data but I'm not asking Verizon to add it back (which isn't supposed to be something they do or they'd do it by a simple request which is likely why you're not getting the support you've requested from them for your case). This is relevant by that fact.

The other point is not that I'm trying to defend Verizon, but to say that you're being mistreated and this situation having anything to do with loyalty and making threats to leave really doesn't add anything to your circumstances. I realize it's frustrating. Trust me, I've had my fair share of frustrating calls with Verizon including an exchange with them today on an iPad issue I'm trying to resolve, but to say that you're being punished for a mistake you made simply isn't right. You're entitled to have your opinion but I just don't think it's right to say Verizon is doing anything wrong in this case when YOU were the one who made the mistake. Take responsibility for your decisions. Live with it and stop trying to put the blame on Big Red or anyone else for something you did.

Nyobie_B

Yes I did but I mixed up one of the facts. Nevertheless, my position on the matter still stands about you casting blame on the company and not accepting the fact that you're the one who made a mistake.

Any further replies to my 2 posts will go without response from me. I wasn't here to pick an argument. I apologize if I made you more upset.

kaebfly

As much as you may want to limit who can respond to you that's not an option on here. It is a peer to peer forum and as long as no one violates the forum rules they can reply to your thread. Don't let other customers frustrate you as at the end of the day you're not doing business with us. If we're saying something you don't like you always have the power to ignore it.

rachel12b

Okay maybe you're not getting what I said in my original post but I'm not asking them to undo anything.

We have 4 lines.

I made a mistake by upgrading 2 of them -- mine and my husband's. We haven't had unlimited for over a year. I didn't ask them to change that. I pay overage charges every.single.month but that's my fault and I own it.

Two of them are still unlimited. I mentioned my son and my daughter needing to keep their unlimited data in my original post. I asked Verizon to let me pay full price for a phone (albeit over 24 months) and keep my unlimited, which is what they do every day for other unlimited plans that are "keyed in" to allow it.

Got it now?

sjr1

After reading the original post and all the responses, I'm more than a little confused. I would love to have someone answer some of the concerns I have as I can't sort them out any more. I understand that being a longtime customer doesn't count for much, so I won't play the 18 year history I have with Verizon. When my daughter recently got married, she transferred her line on our family plan to another carrier. They took care of the early termination fee, so that wasn't an issue. They did, however give her a new number, and said I would have to sign a waiver of liability to get her old number back. Unfortunately, it was Black Friday when I decided to do it, and my only thought was to avoid the mall and go to a local company store to make the change. I have been dealing with Best Buy for a long time, but as I said, I wanted no part of the mall that day! I'm still not sure exactly what happened that day, but I ended up having to pay $600 for a Galaxy S5, the same phone I currently have. Previously he was on our family plan as we didn't need unlimited minutes. I had unlimited data, but when I got the new phone (the contract was expired) they told me I couldn't keep the unlimited data, and if we chose to buy a phone, it wouldn't be at a promotional price unless we wanted to pay more for our service. In addition, somehow they managed to convince me to take the "free" tablet. I kept saying I didn't want it, and they told me I could sell it. Afterward I was told if I discontinued service on the tablet, there would be an early termination fee, so how could I sell it? I got them to drop the data plan I didn't even know I had for it, but if I drop all service on that, it's considered early termination.

After all that background info, my question is: Why do some retailers who offer Verizon service still sell phones at a promotional price with a 2 year contract, and Verizon itself doesn't? I had to sign a 2 year contract and pay top dollar for a phone that is not the top of the line anymore. I looked up the retail price of both the Galaxy 5 and S6, and they were only a few dollars different. Usually when a newer model is released, the "old" model is much less expensive. My 2 year contract will be up in July, but is there anything I can do about having a device payment charge on the newer phone and a 2 year contract? The more I investigate, the more confused I get! I may be 70 years old, but I'm not senile or stupid. I'm just plain confused. I would greatly someone explaining all this in a way I'll understand. Thanks so much.

Weth

You can still get contracts even at a Verizon corporate store if you are firm -- as long as you are not a brand new customer. However, even with the upfront "cheaper" cost of the phone, an increase in monthly access fees for More Everything or Verizon plan will often make the full price payment plans a better deal. If you have an older plan, definitely push for the subsidized phone. What plan do you have?

rachel12b

Are you saying it's $250 for unlimited data and messaging for 3 lines or 4 lines?

I'm paying $140 for the Friends and Family plan plus $40 access per line so I'm paying $300 per month for basic service plus whatever overages for the two UN-unlimited lines plus insurance and apps and taxes. $300/4 is $75 per line. I do not have unlimited minutes but I do have 2000 and free mobile-to-mobile. If you're saying it is $250 for 3 lines then I'm not getting too much better a deal than you. Actually I'm not getting a better deal because I have to pay overages on two lines.

I really cannot afford to lose the two unlimited lines until my kids start paying their own bills (and the youngest is a young teen still) because they use upwards of 26 gigs EACH per month. I was told I couldn't move the two regular lines to their own plan last time I asked a few months ago. I'll ask again. I was also told Verizon doesn't offer unlimited options. Apparently some of the reps aren't informed.

I never said I couldn't afford a phone outright. I said I should be allowed to pay per month without losing my unlimited if I want to.

Tidbits

F&F isnt an Altell Plan. Yes I pay that much but I do have a government discount, but it's actually more than that. So how does Altell fit into all this?

pherson

Ok, here's the thing. When Verizon acquired Alltel, although they were thrilled about it, it was a big mess. Back then there had to be a whole lot of billing system merges to make it work and even after then it was a headache. It got to the point that if you wanted to upgrade depending on where you lived you had to switch to a Verizon account.

FAst forward to now....there have been several Verizon plan name and policy name changes but you still have the orphans on Alltel. No one has figured out how to keep them happy aside from getting them on a Verizon plan, and even then, buying a phone at full retail still won't guarantee that everything will work. So I understand the going back and forth over this but honestly compared to the bills you are paying its much cheaper to switch to a Verizon plan and get in home wifi and train the kids on how to use wifi in other places. This story is similar in theory to: I want a fully loaded automobile but it better be a stickshift, and I'll pay extra for it. It just doesn't work like that anymore.

rachel12b

If I knew how to post a screenshot I would show you that the name of my plan is indeed Friends & Family and it is definitely an old Alltel plan.

Did you read the thread? I explained in the original post and in several others where Alltel comes in.

How much is it per line before the discount? More than $75?

kaebfly

I think before Verizon absorbed Alltel they (Alltel) were the ones that initially had Friends and Family plans. Then, for a while Verizon offered it on the higher Nationwide plans (starting with the 900 min plan for single lines). I may be wrong about that...

rachel12b

I understand your analogy. But I also believe if they wanted to, Verizon could find a way to both fix the problem and keep their customers happy. Obviously they made the current system have an exception for people with the old Verizon "Nationwide" plan. They could have made it with an exception for any/all old plans. They didn't. I understand they want these plans gone and most people will eventually agree to it. If my kids were all grown I would too. One day I probably will. If I'm still with Verizon.

TN2step

On device payment plan you will pay full price. Upgrading a phone on a two year contract also costs more now than device payment when you factor in fees and the loss of discount per line. Also device payment is two year interest free financing so it does cost verizon to allow you to use their money to pay for the phone.

I understand your pain and agree with it, but if you want unlimited data you should stick with buying equipment slightly used or refurbished and just activate it on the line you want to keep. You will not find sympathy on this forum. Either you can afford to buy a phone or you need to make payments. No one needs a phone with data unless required for a job. Your son may need a phone to call for in emergencies and there are prepaid ones for that. Otherwise, you could take his old phone and have a new battery installed. There are companies everywhere that do this kind of service. Unlimited data is a luxury item.

sjr1

According to the website, I have the Verizon Plan Medium 3 GB. I had the family share plan, which gave us 700 anytime minutes, unlimited mobile to mobile, and unlimited data.Once we removed our daughter from the plan, her line access fee and her data plan were removed. I think they explained that the monthly fee would be less by switching plans and doing the device payment plan. Since we never used an excessive amount of data, it made sense. I've had the Galaxy S5 for almost 2 years, and the same phone for my husband, which I got Nov 27, 2015. They're financing $600 for the newer one. My husband asked if he could have a phone like mine since he still had a basic one. I thought I'd have to pay a separate data fee, so I took it, only to find out afterward that all he wanted was a phone that had the capability of playing solitaire! I know that has nothing to do with everything else. Unfortunately, the bill of sale didn't itemize the discounts and rebates that made the tablet "free". I thought I was getting a $100 rebate, and it was $50. All the discounts and the rebate were all handwritten and not identified as to what each one was. I have to chalk that up to being so easily swayed. I'm assuming there's no way to reduce the cost of the new S5, or trade it in for a more basic phone. I would like to understand the difference between having the payment plan, and buying a phone at a discounted price, especially since I signed a 2 year contract on the new one. The biggest reason I've stuck with Verizon is that I get excellent reception almost anywhere. I've heard complaints from friends who haven't been happy with other carriers. At this point, I realize what's done is done. and I just want to know how best to proceed in July, when the contract is up, and I'll be purchasing a new phone. My view on it is that I attribute it to not fully understanding what I was actually getting, being swayed by a salesman by not sticking to my original comment about the tablet, and agreeing to accept it. Could you please explain which option costs less, the payment plan or the discount price? And is there a more appropriate plan with the discounted price? We don't need large amounts of minutes, but do need a fair amount of mobile to mobile, as my daughter only has a cell phone, and now she's using another carrier. Thanks for being patient. When I'm confronted with too many options, I tend to get overwhelmed.

Weth

The most economical decision will depend on the phone, and what its subsidized price is and what the full price is. However, there is a quick calculation you can do to help.

If you go with a contract with reduced price phone rather than device payment on full price phone, you must understand your monthly access fee will be $40 rather than $20 for the entire contract term. That adds up to an extra $480 per year. So add $480 to the reduced price. If it is less than the full price, go with contract, if it is more then go with device payment plan. Make sense?

You see, Verizon always gets you to pay the full cost of the phone one way or another. The low prices on the contract phones don't tell the whole story as you end up paying $480 more in access fees over the contract.

I am sorry about your tablet. That is a common sales tactic unfortunately. You now have a contract for 2 years on the tablet for $10/month access.

Also remember you gave 14 days to take any phone back for a token restocking fee.

pherson

IM not sure where a tablet came in when he wanted a smartphone

sandmam1

Gee isn't at&t offering $650 for you to get on board with their company and a loyal verizon customer as yourself has to put up with this -if you didn't catch it [removed] !!! I call foul !! Verizon must have just made an oversight hoping you and others like you would not catch it - since you are airing your irrateness I hope that you will continue to air it in all ways possible It seems verizon would want to keep a loyal customer such as yourself and will hopefully do all it takes to keep your loyal business Thanks for the heads up!! GOOD LUCK or better service and price else where my friend -[removal required by the Verizon Wireless Terms of Service]

laylah2015

I understand %100 and agree with you. Sometimes I feel like the long time loyal customers get punished. And it's not just with cell phone companies it's with other companies too. I hope you get it resolved.

Verizon_Support

ExtremelyAnnoyedVZ, we value your business and we definitely don't want to lose you. When a device is lost, we are required to submit an investigation to locate that phone in our warehouse. Additionally, the information provided from the UPS investigation will assist us with expediting this process. However, it can take 1-2 bill cycles for your account to be adjusted for that equipment charge once it is determined that the credit is justifiable. We apologize for this delay.

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Tidbits

laylahbelle wrote:

I understand %100 and agree with you. Sometimes I feel like the long time loyal customers get punished. And it's not just with cell phone companies it's with other companies too. I hope you get it resolved.

So you get better off plans than people who just hopped on and you call that being punished? If I had a cheaper and better plan why would I want to leave. You had incentive to stay because of the plan. So everyone else gets punished because you came in earlier? At least you got to keep you plan for so long and continue to have it and save potentially $100's a month.

rachel12b

Come on now. Why "hop on" if you feel like you're not getting a good deal or if you think others are getting a better deal?

I checked my bill and I do have to pay an extra $20 for *limited* data on both of the two lines that are not unlimited any longer. I'm not getting a great deal and haven't been for a long time so we can just stop with that argument.

Tidbits

rachel12b wrote:

Tidbits

Come on now. Why "hop on" if you feel like you're not getting a good deal or if you think others are getting a better deal?

you signed a contract did you not? If you were out of contract then it wouldn't be $20 extra. Your unlimited lines are $30 while mine are $50 EACH so what are you complaining about? Without my discounts I pay more than you do. So stop it with that argument.

So let's see

Without my employees discount I pay

$120 for 4 lines.

$30 for unlimited text

$50 per unlimited data plan

I have to buy devices outright or go on a payment plan.

That's $350. Last I remember you pay less than that you said.

kaebfly

But you chose to change those lines from unlimited to a limited data plan. You weren't forced to change your plans (not being able to upgrade with subsidized pricing is not being forced. You had options even then...like the rest of us with unlimited data had. Buy full retail upfront, buy used, keep our devices as long as they worked). And while you still have unlimited data those same new people you were referring to can't have that. So you actually have something that many would love to still have the option to have while on Verizon. Also, if you want what new people get you have that option also...all you have to do is switch to currently offered plans. Then you get the same thing as long as you've completed your obligation on a contract.

Tidbits

I also wanted to add if Verizon decides to up the cost for unlimited data say $10-$20 again that's an additional $40-80 a month I will be paying while your unlimited data plans will forever be $30 just for food for thought.

Patdio58

First let me begin by saying I have been a Verizon customer for close to 25 years ! In October of 2015 I purchased a new device on an upgrade upon the 2 year contracts end, a LG G4. I did not like the phone what so ever. In the dozens of times I have purchased in the past, I always received a Shipping Return Label in the box the new device arrived in. Not this time. I am aware of the "Orders" page that a customer can view their past orders, as well as print a Shipping Return Label. The order for the device was not there. The two orders for "Turbo" house charger and a car charger were there. Which is quite odd considering those orders were placed "after" the device order was placed. I contacted Customer Service, which was at about day 5 or 6 of the 14 day return policy. I was told a Return Shipping label would be sent to me. Assuming it would be by email- nope, by fax-nope. By snail mail ! I explain that given it was a Thursday, that I would not receive it in time to return it within 14 days. She stated that it would be arriving at latest on Monday, but more likely the next day, Friday. It arrived the following "Thursday" !! Which put the time frame at 12 or 13. Besides the fact that any other industry I have ever dealt with in returning a product, was obviously emailed or faxed the Shipping Return , I had been told an obvious impossible fact that I would receive the label by snail mail the next day or the following business day. Which to the general public would look to be an obvious stall in being able to return a product ! I called Customer Service on Tuesday wondering why I had been told the arrival date, and still had not received it ? I was told by a Customer Service Rep that as long as the return was "Postmarked" within the 14 days, that the terms of the return policy would still be acceptable. I asked the rep to show me where it states that in the 14 Day Return Policy Terms, after a few minutes of him searching, he politely asked if he could put me on hold, so he could investigate this. Upon returning, he stated that he was assured by his supervisor, that the "Postmark" within 14 days was true. Again, I asked him where it states that, or could he email some form of dialogue to the fact ? Of which he could not. So, after reading some of the horror stories on the "Community Forum" on returning or trading in phones, I decided "not" to take a chance and keep a phone I did not like !

In November of 2015, there was a promotion to receive a "Droid Turbo 2 Designed by You" at a reduced price, by adding a new line my account, and participate in the "Trade In" program. So I figured I would "roll the dice", I purchased a phone by adding another line to my account, and trading in a device in November. The actual phone number that was given to that line was never activated. There was never a device to be activated on that specific additional line. The phone number the new device was activated on was a contract device(LG G4). I enquired if I was able to accomplish this, and was assured by the Customer "Sales" rep I was. As long as I continued to pay the line access charge of $40 for the contract, until its end on Mar 23, 2016. Along with the device pymnt fee of $21.83 and $20 line access charge. On Mar 23 when my 2 year contract ended, the new line that was on the account, yet never even existed and was suspended the entire duration, was to be deleted from the account, along with the $40 line access charge. This was confirmed "7" times from Jan through Mar 16. I was told at that last confirmation(Mar 16) to verify all issues that were discussed "again", upon contracts end on Mar 23. As expected, as with each time I confirmed, it was an absolute unknown issue to each and every Cust Service Rep !! The notes that were put into my file each and every time I called and confirmed this whole situation, either were not reviewed, or omitted each time !!! Of which I was told I could copy each Chat session and have it emailed to me by clicking on the icon at the start of the Chat session, which it did not do, even once. When I enquired as to why, I was told they were having "Technical Difficulties". Upon the contract end on Mar 23 when I attempted to confirm, the same thing as every other time I called, nothing was known about the transaction. At the end of that conversation with a Customer Service Rep named Theresa, I repeated that the new phone line was to be deleted from the account, along with the $40 line access fee, and that the monthly device payment was to be switched on to the line that was activated when the new device was purchased back in November 2015. She agreed, and said that it was all straightened out and it would go into effect at cycles end on Mar 28. Upon viewing my bill on line I was charged a device buyout of $480 +. Which astonished me considering not 5 days before, I was again confirming the transaction, verbatim and it was "confirmed" yet again !!! In addition to everything else back in Nov 2015, a Sales Supervisor (when the new device was received), explained that whomever I talked to when ordering the device and setting the "swap" at contracts end, was incorrect and it should have been explained to me at the time. He was gracious enough to put in my file, a refund, due to the trading in of the previous phone, after receipt of the new device. He told me that given the fact I was trading in a contract phone prior to the 90 days I was to go into a Verizon "company" store and explain the "Trade In" procedure that took place. That I was to be given a $60 "cash" refund. If they gave me a difficult time I was to have them look at the notes in my file from him. Specifically the "Sales Supervisor". Unfortunately my Verizon company store near me, is nothing short of an insane asylum !! My sympathies to the poor employees, that have to deal with the type of customers, given the area. So I never did go for that visit. Also, on the 12/29-1/29 statement I was charged a $20 line access fee for the month ahead payment, and a prorated charge of $19.35, for a line that was never activated, and device that did not exist. The charge of $21.83 device charge was valid, due to the new device I did purchase. The total for a line that was never actually activated and no device was ever connected to that line, the line was never in use, was $75.00 !!!!. In addition, on this months statement, I was charged a month ahead for line access of $20 again ! How can this be valid, considering I paid the month in advance fee when the activation took place in Dec 2015 ? I truly can not believe that a person that engages in a transaction that is a bit out of the normal, yet continually confirms, a more than reasonable amount of occasions. Yet each and every occasion, it is as if nothing ever existed in terms of notes and confirmations of the entire transaction !To say the least this has been an arduous experience. Especially for the Cust Serv Rep each and every time I called to confirm. I have been a customer for nearly 25 years, I do not know if that holds any bearing of service whatsoever ? Twenty years ago, when Verizon was striving to be number one, this situation would never have taken place. Along with being a Verizon Wireless customer for almost 25 years, I have Verizon Fios, of three business land lines for my business, with TV and Internet. I always assumed loyalty carried some advantages when it came to a customers transactions. All I can say is that I wish Verizon, was the Verizon I started out with, way back when the first Cellular phones came out, that were the size of a lunch box !

Weth

Regardless of which line you used the phone, it was in a device payment plan on the new line. When your original line ended contract, and you cancelled the new line, the remaining charge for the Droid cam due since you cancelled the line. All charges are month ahead. The prorated was for the current month charges and done once, after that it will be month ahead every month.

rachel12b

I feel your pain. I had a CS rep tell me I could add a line on the device payment plan and then switch the phone with my son's line (that isn't eligible for the DPP unless I give up unlimited data) and cancel the new line and pay the phone out. I knew it wasn't right when she told me that so I went in store and asked if it was true. Nope. If I were to cancel the new line the remainder of the balance on the phone would become due. I'm glad I didn't listen to her. I don't know if the CS reps need more training or what but it's very frustrating to get misinformation at the very least or lies at the worst every time I call in.

Sent from my iPhone

kaebfly

You can get a DPP on that unlimited line now. Been that way for the last few months. Unless this occurred before the change.

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