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Myriad problems - likely an app update

Using Marshmallow for 2 weeks without a problem. Today, a host of problems - Dot View will not show the weather; the phone says "weather not available," but it is; the phone locks immediately even though the setting is 1 hour.

I have cleared the cache, but no fix. I have run in safe mode and the same problems exist; now, after safe mode, I have lost half of my apps. My wife's M8 has the same problems. I suspect a recent update is causing the problem.

How do you determine which apps had the most recent updates?

Anyone else experiencing similar problems?

Comments

Stbo

Verizon - are you awake??

Verizon_Support

We can completely understand the concern, Stbo. It is important to us that we get to the bottom of what is exactly going on with the devices and I am happy to assist.
Do the devices have any physical or water damage? Have you both attempted to pwer the phones off and back on? Please provide a few details on whether this is affecting any other services and we will be ready to continue working on this for you.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Stbo

There is no physical or water damage. I not only powered it on and off numerous times, I wiped the cache.

I think I have narrowed this down to the latest HTC Sense Home update.

In the lock screen, weather does not show and there is an error message "Weather unavailable."

Tapping the dot view cover gives the time, but no longer gives the weather.

Once the information on the dot view cover fades, the phone immediately locks even though it is not supposed to.

The widget for the Power Toggles app will not work.

The phone constantly asks me to give permissions for apps that already have permissions.

The phone has trouble connecting to WiFi.

I uninstalled HTC Sense Home and reinstalled it. It did not help.

Stbo

Email will not auto sync either.

Stbo

Verizon, are you there? This has been going on for over a week, and you haven't offered any help.

Verizon_Support

We are here to help you out, Stbo. The Marshmallow update is an awesome update. I apologize for the issues you have been experiencing. For the email not syncing issue, please update the HTC Mail application. You can do this by going into the Play store and searching for it. That should fix your email issue
As for your device having issues connecting to WiFi, HTC is aware and is working on a fix.
With the Weather app on your home screen, you need to tap the clouds and set up your location again.
As for the screen lock settings, have you gone into Settings – Display and Gestures and checked your screen time out?
You should allow permissions on all your apps to see if that is what is happening. If you disallow any permission it could be a critical permission that is telling you to update.
As for the Power Toggles app, are you referring to the Power setting within the Apps?

AllisonC_VZW
Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

reneeinpa13

I'm having similar issues and Verizon your suggestions are not helping...i don't think you are actually listening to the issue. I'm seeing this same problem come up on outside android forums as well...there is obviously a problem

Verizon_Support

reneeinpa13, you have our undivided attention. We're listening. We don't want this to be an ongoing problem. Some 3rd party applications can conflict with the recent software udpate. As a result, it's recommended that you update the software for any 3rd party applications. Did you have a chance to do that?

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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