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Why am I not receiving some email text messages

mfenton

I am attempting to send email text messages to my phone number @vtext.com. These are short plain text messages from server monitoring various devices I want to get a text when I get a Critical Alert.

The email appears to be getting delivered when I check my SMTP server logs.

[2016.04.12] 12:17:31 [97222] RSP: 220 njbrspamp1.vtext.com ESMTP

[2016.04.12] 12:17:31 [97222] RSP: 250-njbrspamp1.vtext.com

[2016.04.12] 12:17:31 [97222] CMD: RCPT TO:<##########@vtext.com>

[2016.04.12] 12:17:31 [97222] RSP: 250 recipient <##########@vtext.com> ok

[2016.04.12] 12:17:32 [97222] RSP: 221 njbrspamp1.vtext.com

[2016.04.12] 12:17:32 [97222] Delivery for name@company.com to ##########@vtext.com has completed (Delivered)

Is there a spam bucket or other place that I can look to allow these messages through?

Note: I do get some email messages. I have unchecked the box that blocks all email from being delivered.

Comments

Verizon_Support

mfenton,

We appreciate you reaching out to us on the community forum regarding message delivery. I know how important notifications can be. It sounds like you've already checked your email & web blocking feature for restrictions. Since you're receiving some email messages, unless you have the actual sending account or domain listed on the blocking page, everything should come in for the most part.

There's no junk or spam bucket for SMS that you would be able to review, but we do have filtering that could be affecting your delivery. To prevent our customer base from receiving spam messages en mass, there are certain email service types and formats that are blocked from reaching our customers. Unfortunately, I would not be able to elaborate any further on how it works and there is no way to request an exception. If your messages are getting picked up in this system, your best bet will probably be to set up an extra email account that you can sign into on your phone and have the messages go there. This way you would still get the alerts on your phone, but they would not be impeded by our anti-spam filters. I hope this helps.

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SuzyQ

Try having the messages sent to yournumber@vzwpix.com as sometimes the header info takes up too much of the allotted characters (160) for a vtext.com, and vzwpix.com allows for 1000 characters (it will be MMS, rather then SMS, but you should get the message.

Ann154

If you haven't already check that the text messages from the web are not blocked in your MyVerizon account online.

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