It backed up and reset my phone but now it requires a Google log on using an account I've previously synced on my phone. I've tried 3 accounts, reset passwords (after being told to do so), and it won't accept anything. It says "please sign in using one of the owner's accounts of this device." The software (on my computer) wants to restore the device but it froze at 10% because I haven't "finished the setup wizard". Which it won't because it won't let me log in.