Child Item

Site Totals

61209 Questions Answered 267 Categories

frustrated and disappointed

I've been with Verizon for 10 years and had two phones for the past 3 years. I recently switched to a prepaid account simply because it was $5/month less than a regular account and because I purchased three texting phones from verizon and all of them could not receive MMS messages. Big mistake. Being with verizon prepaid is nothing like being with regular verizon. I actually received two goodbye letters from verizon thanking me and asking to return at some point. I never left... When you call prepaid and try and speak with a representative, you can't and the automated system actually hangs up on you and has a scripted goodbye message. I've been with verizon because they had the best network and service...prepaid has the same network but the service is completely different. Traveling internationally next week and my phone won't work. My wife and kids are on Sprint and they added unlimited data and texting and $0.20/minute calls while we are traveling. Really disappointed with verizon and I did not even get into the month long hassle I had purchasing those three texting phones that did not work...nightmare. You can only imagine the billing problems that created.

Comments

kaebfly

Prepaid is not the same as Postpaid. For that cheaper price you get less in term of customer service and options as compared to postpaid. If you wanted to maintain the same level of services you had with postpaid then choosing to switch to prepaid was a bad move...especially if it only saves you $5. I have one prepaid account in my home (using it for a teenager that has to prove his responsibility before I will move him to postpaid with a new phone) but it works for us because I don't expect the same level of services and CS that I get with postpaid. It was a safe way to ensure no overages and that basic needs are covered (the ability to make phone calls being the need...data and text being the perks since the point was to teach my son to responsibly manage his data usage with the amount he is given).

Weth

A little research would have gone a long way before making a change like that, so not entirely fair to blame Verizon for your current situation.

But yes, Verizon Prepaid is the coach section and the post paid is the business section.

dimmer

Too busy to research and been with verizon for 10 years; so, I trusted and expected the same service level. Plus was not informed of the changes when they proposed a prepaid plan.

kaebfly

You were with Verizon postpaid for 10 years. Not prepaid. And no matter how busy you are it's important that you make the time to find out about something before you make big changes. Choosing not to do so is an error on your part that unfortunately you have to take responsibility for. It should be understood that prepaid and postpaid are not the same thing or there would serve no purpose for having the two exist.

dimmer

My choices were a 1G plan for $50 or a 2G plan for $45. I did not care whether it was pre or post paid.

dimmer

kaebfly, I did not know I was making a big change or any change at all other than the timing of the payment.

Weth

dimmer wrote:

My choices were a 1G plan for $50 or a 2G plan for $45. I did not care whether it was pre or post paid.

But now you do. One is never to do busy to do 15 minutes of research before buying anything on than trivial purchases. Or else don't be surprised when things go wrong. Sorry, not a valid excuse to be "too busy."

Did you even stop for 1 second and think, why is the post paid $50 for 1G, and the prepaid is 2G for $45 - it was obvious something had to be different. Just switch back to a post paid line and your set.

Verizon_Support

We want to ensure your plan is right for you. Have you been able to reach out to our telesales or prepaid department in order to discuss postpaid paid options that may be of more benefit to you?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Child Item